E-mail and Phone Technical Assistance Sample Clauses

E-mail and Phone Technical Assistance. ACF will provide Remote Assistance to the “Customer”, by e-mail or telephone access to ACF Help Desk Support Services Office in order to resolve Service Requests. Standard support hours are Monday to Friday, 8:00 A.M. to 6:00 P.M. Eastern Time for phone or email support. After hours support Monday – Friday 6:00 P.M. to 8:00 P.M. and Saturday from 9:00 A.M. to 3:00 P.M. Eastern Time for Critical or High Errors will be provided via e-mail with call back response time of 30 minutes if proper contact information is provided. 24 hour call back support provided for Emergency purposes only. Customer shall perform tasks as requested by ACF to aid in the resolution of problems, and shall implement all reasonable workarounds to problems as directed by ACF. Customer shall facilitate VPN connectivity to allow ACF to remotely access and diagnose problems in the Software. ACF may identify errors arising from non-ACF hardware or software or from unauthorized modifications to hardware or software. In such cases ACF reserves the right to charge Customer for correcting such errors at then current rates for services. Once a diagnosis has been pin-pointed, ACF’s technical service representative will coordinate the resolution course with the “Customer’s” staff members, which will be informed regularly of the process of an open Service Request via a return telephone call, through email or a faxed printed report. ACF will use reasonable efforts to correct Errors in the Software when such Errors are reported to ACF, in accordance with the service levels below. ACF does not warrant that all Software Errors will be corrected.
Sample 1
AutoNDA by SimpleDocs

Related to E-mail and Phone Technical Assistance

  • Technical Assistance The State agrees to provide technical assistance regarding the State’s rules, regulations and policies to the Sub- Recipient and to assist in the correction of problem areas identified by the State’s monitoring activities.

  • Training and Technical Assistance COALITION will notify PROVIDER of the availability of training, technical assistance, and other targeted assistance in support of the provision of quality VPK services. COALITION will offer technical assistance for providers on probation. The technical assistance will be designed to facilitate the development and implementation of an improvement plan. The technical assistance will be offered in a manner and schedule prescribed by the COALITION or school district.

  • Training Assistance (a) Employees shall be reimbursed for one hundred percent (100%) of the tuition for job-related courses approved by the Employer.

  • Educational Assistance Plan The state shall provide up to six credit hours of tuition-free courses per term at a state university or community college to full-time employees on a space available basis as authorized by law.

  • Technical Support Services 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Legal Assistance The Board shall give full support including legal and other assistance for any assault upon the employee while properly acting in the discharge of his/her duties.

  • Bilingual Pay 1. Except as provided in 2. below, qualified employees who meet the following criteria shall receive an additional forty (40) cents per hour (approximately sixty-nine [69] dollars per month) for all hours actually paid. This will not apply to the class of Interpreter.

  • Use of Verizon Telecommunications Services 2.1 Verizon Telecommunications Services may be purchased by Connectel under this Resale Attachment only for the purpose of resale by Connectel as a Telecommunications Carrier. Verizon Telecommunications Services to be purchased by Connectel for other purposes (including, but not limited to, Connectel’s own use) must be purchased by Connectel pursuant to other applicable Attachments to this Agreement (if any), or separate written agreements, including, but not limited to, applicable Verizon Tariffs.

  • EDUCATIONAL ASSISTANCE PROGRAM The District’s Educational Assistance Program will be continued during the life of this Agreement. Employees who wish to enroll in job-related and promotion oriented courses, which will improve their job knowledge, and performance will be compensated by the District for expenses as follows:

  • Educational Assistance To qualify for reimbursement, an employee must be a regular employee upon enrollment. To be approved, the courses described below must be related to the employee's present position or career development:

Time is Money Join Law Insider Premium to draft better contracts faster.