Documentation Services. Maximizer will provide the Services in a manner so that they operate substantially as described in the Documentation. Customer’s sole remedy for any failure of the Services to meet the Documentation will be Maximizer using reasonable efforts to provide the support services described in Section 2.3 to remedy the Services. Notwithstanding any other provision of this Agreement, Maximizer is not responsible or liable to provide support services for: (a) issues arising by accident, abuse or use of the Services in a manner inconsistent with this Agreement or the Documentation, or resulting from events beyond Maximizer’s reasonable control; (b) issues arising from any third party services, service provider, software, application, hardware or services; (c) issues arising by the failure of Customer to have or meet minimum system requirements; and (d) issues arising from downtime or other interruptions in Customer’s access to the Services.
Documentation Services. The Statement Mailing responsibilities include preparing, processing and mailing customer billing statements with related and appropriate inserts including but not limited to privacy policies and term notifications. Additional credit correspondence may also be included. There are non-credit functions (i.e. store and marketing mailings) not included in a transfer of Documentation Services. The ability for Universal Agents to retrieve copies of customer billing statements through the SystemWare XNET or comparable system must also be done as part of this transition. The cardholder remittance processing (Payment Processing) functionality related to receiving and processing all incoming charge payments, except those payments received in the store, may also be transitioned. The Payment Processing transition must include a daily feed of NM and BG payments separately as a TRAMS input feed into the NMG PaySys system until the Bank PaySys system is used.
Documentation Services. Documentation Services includes functions associated with the life cycle management of documents, specifically the cataloguing, archiving, retrieval, and destruction of paper and electronic documents, in adherence with Health Net’s Record Information Management (RIM) procedures.
Documentation Services
