DISPATCH CENTERS Clause Samples

The "DISPATCH CENTERS" clause defines the requirements and responsibilities related to the operation and management of dispatch centers within the scope of the agreement. It typically outlines which party is responsible for establishing, maintaining, and staffing the dispatch centers, as well as the standards or protocols they must follow for communication and coordination. For example, it may specify the hours of operation, the technology to be used, or the procedures for handling service requests. The core function of this clause is to ensure efficient and reliable coordination of services or resources, thereby minimizing delays and misunderstandings in operations.
DISPATCH CENTERS. Maintenance and repair of member agency dispatch centers is excluded from this Agreement. Included in these fixed-fee amounts are the hour allotments described below. Catastrophic failures, engineering system design or format changes, or significant projects exceeding these hourly program allotments are to be billed as Extra Work, as described in Section 10 of this Contract, and billed to the Authority at the contract rate. All parts and materials will be charged out on a corrective maintenance work ticket and are in addition to the fixed-fee amount of this Contract. Invoices for parts and materials shall be referenced against a specific work order. If a major part needs to be purchased and is discovered during a preventative maintenance check, the technician will switch to a corrective action work order at that time and then replace/repair the part before continuing on with the preventative maintenance. Costs for emergency repairs may be incurred when it is not feasible to contact Authority staff. If Authority staff is unavailable in the event of system failure or significant coverage degradation, the County is authorized to invoice up to $20,000 in materials.
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DISPATCH CENTERS. The Regional Dispatch Center (RDC) and the Local Dispatch Center (LDC) provide continuous 24 hour per day, 7 days per week, 365 days per year capability that monitors normal operations on one or more Navy installations and directs an appropriate first response to questionable situations or confirmed incidents that endanger Navy personnel or the Navy mission. Response is enacted using the available Security, Firefighting, and Medical resources assigned to the area of the incident as well as civil authorities when appropriate. The Dispatch Center serves as the Public Safety Answering Point (PSAP) that fields incoming emergency telephone calls from the public that originate from within a U.S. Navy installation. It also monitors and directs the initial response to numerous Security and Fire Alarms throughout its area of responsibility. Enterprise Navy Emergency Response Management System (E-NERMS) is at the center of emergency response for the RDC. E-NERMS is a consolidated Computer Aided Dispatch (CAD) system that combines traditional emergency dispatch services with modern Geographic Information Systems (GIS) real-time services, such as Address Verification, Automatic Vehicle Location, Recommendation and Routing, Map Displays, and Online GIS Updating. E-NERMS provides an enterprise system that standardizes equipment, operating processes, and capability across all RDCs in continental United States (CONUS). Outside CONUS, this emergency response functionality is provided by the OCONUS Navy Consolidated Emergency Response System (ON-CERS). It provides a standardized VMware virtualized environment that accommodates services such as a CAD Infrastructure that supports centralized administration and two redundant Service Delivery Point (SDP) datacenters for RDC off- site storage, CAD failover, and failback capability. Hardware for E-NERMS is located at both the RDC and SDP. The integrated technologies enable the Navy to consolidate emergency calls and dispatch functions for police, fire, and emergency medical agencies. NOTE: Hardware for E-NERMS is located in the Service Delivery Points (SDP) and may require additional access requirements. 1.4.1.4.1 Dispatch operations benefit from use of the following technologies to optimize emergency communication and response times: 1.4.1.4.1.1 Alarm Monitoring & Automation 1.4.1.4.1.1.1 Regional Alarm Monitoring & Automation System (RAMAS) 1.4. 1.4.1.1.2 Local Alarm Monitoring & Automation System (LAMAS)
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DISPATCH CENTERS. 1.4.1.1.3.1 Regional Dispatch Centers (RDC) 1.4.
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DISPATCH CENTERS. Maintenance and repair of member agency dispatch centers is excluded from this Agreement. Included in these fixed-fee amounts are the hour allotments described below. Catastrophic failures, engineering system design or format changes, or significant projects exceeding these hourly program allotments are to be billed as Extra Work, as described in Section 10 of this Contract, and billed to the Authority at the contract rate. All parts and materials will be charged out on a corrective maintenance work ticket and are in addition to the fixed-fee amount of this Contract. Invoices for parts and materials shall be referenced against a specific work order. If a major part needs to be purchased and is discovered during a preventative maintenance check, the technician will switch to a corrective action work order at that time and then replace/repair the part before continuing on with the preventative maintenance. Maintenance for the Authority’s backbone network shall be available 24 hours per day. Emergency after hour call outs, (4:30 PM to 7:30 AM), will accrue time at a time and a half rate. Costs for emergency repairs may be incurred when it is not feasible to contact Authority staff. If Authority staff is unavailable in the event of system failure or significant coverage degradation, the County is authorized to invoice up to $20,000 in materials.
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DISPATCH CENTERS. Maintenance and repair of member agency dispatch centers is excluded from this Agreement.
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Related to DISPATCH CENTERS

  • Dispatching 1. Dispatchers will schedule and assign drivers and vehicles in accordance with the trips scheduled for each day; 2. Dispatchers will assist drivers while they are in service to carry out the assigned trips on time by providing address assistance and telephoning passengers as needed. 3. Dispatchers will monitor the performance of scheduled trips, reassigning trips and/or adjusting the number of vehicles in service as needed to ensure on-time performance in the most efficient manner. 4. Dispatchers will provide continuous monitoring of assigned radio frequencies during all hours that vehicles are in service, answer and respond to telephone calls on the Ride Status line, and respond to calls from drivers and OoA staff.

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  • Dispatch The Power Project shall be required to maintain compliance to the applicable Grid Code requirements and directions, if any, as specified by concerned SLDC/RLDC from time to time.

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