CREATING A CULTURE OF SAFETY. Improving the quality of care delivered to members and patients requires significantly increasing the reporting of actual errors and “near misses.” It is recognized that the reporting of such errors can only improve if employees are assured that punitive discipline is not seen as the appropriate choice to handle most errors. We must jointly create a learning environment which views errors as an opportunity for continued, systematic improvement. This environment must encourage all employees to openly report errors or near misses and participate in analyzing the reason for the error and the determination of the resolution and corrective action needed to prevent reoccurrence. The reporting system will include the following components: » reporting of errors, with systematic, standardized analysis of errors and near misses; » communication of learning to help make needed policy and procedure changes; » confidentiality of involved employees unless prohibited by statute or law; » involvement of staff in error analysis and/or resolution; » positive reinforcement for reporting; » training and education programs that enhance skills and competency to help prevent future errors; » maintenance of the integrity of privileged information; and » ability to collect and trend data across the organization. Information regarding errors reported through this system will be handled through the Issue Resolution/Corrective Action process of this Agreement and will not be used as the basis for discipline except in rare cases when punitive discipline is indicated, such as the employee: » was under the influence of drugs or alcohol; » deliberately violated rules or regulations; » specifically intended to cause harm; or » engaged in particularly egregious negligence. Reporting through this system does not relieve the employee of the responsibility to complete an incident report when indicated by policy.
CREATING A CULTURE OF SAFETY. Xxxxxx Permanente’s goal is zero workplace injuries for all Xxxxxx Permanente employees, physicians and dentists. In order to be successful, a culture of safety must be created in which safety is a core business and a personal value, and prevention is more effective than injury management. The leaders of Xxxxxx Permanente and the Coalition have committed to continuing support for cultural change, the implementation of systems and alignment among all contributing Xxxxxx Permanente departments which are necessary to reach the goal. The Principles of Partnership will be used to engage frontline staff and supervisors in implementing the remedies that will eliminate hazards that cause injuries. The parties agree to: » provide sponsorship and resources necessary for a broad and sustainable approach to workplace safety (WPS); » early joint communication and planning for emergency preparedness to ensure engagement of all workers, regardless of job classification, in the event of a potential crisis, from planning to implementation; » use the People Pulse learning climate index to improve the safety culture for workers and expand it to include KP members. This index will be shared annually with labor consistent with the national process and timeline for People Pulse dissemination and action planning; and » institute joint planning to identify activities that support both wellness and worker safety (national, regional and local levels), similar to the WPS planning segment in the 2012 National Agreement.
CREATING A CULTURE OF SAFETY. In recognition of our goal of an injury-free workplace for all Xxxxxx Permanente employees, physicians and dentists, the leaders of Xxxxxx Permanente and the Coalition have committed to continuing support for cultural change and the implementation of systems which are necessary to reach our goal. Over the term of this Agreement, the parties agree to provide sponsorship and resources necessary for a broad and sustainable approach to Workplace Safety (WPS). The Principles of Partnership will be used to engage frontline staff and supervisors in implementing the remedies that will eliminate hazards that cause injuries. It is recognized that in creating an effective culture of safety, alignment among all contributing Xxxxxx Permanente departments must be achieved. Xxxxxx Permanente’s goal is zero injuries. In order to be successful, a culture of safety must be created in which safety is a core business, a personal value and prevention is more effective than injury management.
CREATING A CULTURE OF SAFETY. In recognition of our goal of an injury free workplace for all Xxxxxx Permanente employees, physicians and den- tists, the leaders of Xxxxxx Permanente and the Coalition have committed to continuing support for cultural change and the implementation of systems which are necessary to reach our goal. Over the term of this Agreement, the parties agree to provide sponsorship and resources necessary for a broad and sustainable approach to Workplace Safety (WPS). The Principles of Partnership will be used to engage frontline staff and supervisors in implementing the remedies that will eliminate hazards that cause injuries. It is recognized that in creating an effective cul- ture of safety, alignment among all contributing Xxxxxx Permanente departments must be achieved. Xxxxxx Permanente’s goal is zero injuries. In order to be successful, a culture of safety must be created in which safety is a core business, a personal value and preven- tion is more effective than injury management.
