Changes Requested by Customer Clause Samples
The "Changes Requested by Customer" clause defines the process by which a customer can request modifications to the scope, deliverables, or terms of a project or agreement. Typically, this clause outlines the steps for submitting change requests, such as providing written notice, and may specify how adjustments to pricing, timelines, or resources will be handled as a result. Its core function is to provide a structured and transparent method for managing changes, ensuring that both parties understand how alterations will be evaluated and implemented, thereby reducing misunderstandings and disputes.
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Changes Requested by Customer. The Recipients may, from time to time during the Term, request that Service Provider change the Base Services and Service Provider shall use commercially reasonable efforts to address the needs of the Customer or Recipient with respect to such requests. If Service Provider agrees to change the Base Services, the Parties will either amend the relevant Schedules or execute a Supplement, or both; and in any case, reflect the Parties’ joint agreement on any adjustment to the applicable charges for any agreed changes to the Services.
Changes Requested by Customer. In the event Customer desires to change the scope of work, the Delivery Schedules, or any other term of this Agreement, Customer shall submit a detailed description of the requested change to Contractor. Contractor shall respond within fifteen (15) Business Days, with its proposal for adjustments to the consideration, Delivery Schedule and any other term of this Agreement. Subject to mutual agreement, the consideration, Delivery Schedule and/or any other affected term of this Agreement shall be modified to incorporate the mutually agreed upon change. If the Parties establish and agree that an advance target price is sufficient to initiate Work in the Customer requested change, the Contractor shall proceed with the Work as modified. In such circumstances, the final determination of the price, schedule and any other affected term will be agreed upon on/before forty-five (45) days after any decision to proceed. Contractor may implement any change requested by Customer prior to the completion of the change negotiation. This decision shall not constitute Contractor’s acceptance of any change as requested nor shall it impair Contractor’s rights to additional consideration, schedule adjustment or modification of any other Agreement term.
Changes Requested by Customer. (a) Subject to paragraphs (b), (c), and (d) below, Customer shall be entitled to direct, during the performance of this Contract, any change within the general scope of this Contract, including any change that will add, delete, or change the Work, affect the design of the Satellites, change the method of shipping or packing, or the place or time of Delivery, or will affect any other requirement of this Contract.
(b) Any change directed by Customer as described in paragraph (a) above shall be submitted in writing to Contractor. Contractor shall respond to such directed change in writing to Customer within thirty (30) Calendar Days after such directed change and shall include in such response the details of the impact of such change on the Contract Price, Delivery Schedule, performance specifications, or other terms of this Contract.
(c) Customer shall notify Contractor in writing, within thirty (30) Calendar Days after receipt of Contractor's response, whether or not Customer agrees with and accepts Contractor's response. If Customer agrees with and accepts Contractor's response, Contractor shall proceed with the performance of this Contract as changed immediately upon the execution by both Parties of an Amendment reflecting such changes.
(d) If the Parties cannot agree on a reasonable price or revised Delivery Schedule, performance specifications, or other item, as occasioned by Customer's directed change, and Customer still desires the directed change, Customer shall direct Contractor to proceed with the change and Customer shall pay Contractor's proposed price and accept the revised Delivery Schedule or performance specifications or other item pending any decision to the contrary under Article 27 (Dispute Resolution). Contractor shall proceed with the Work as changed and Customer may dispute the reasonableness of the proposed price, revised Delivery Schedule, performance specification, or other item under Article 27 (Dispute Resolution). In the event it is determined pursuant to such dispute resolution or by the Parties' mutual written agreement that Customer is entitled to a full or partial refund of amounts paid under this paragraph (d), Customer shall be entitled to interest on such refunded amounts, such interest running from the date of payment by Customer to the date of refund at the interest rate set forth in Article 34.10 (Calculation of Interest).
Changes Requested by Customer. SmartServ may charge Customer, at the rates for professional services set forth in Attachment A to Professional Services Schedule GEO-B-1, for time spent identifying and resolving problems to the extent Service Calls are caused by changes made to the Products as a result of a specific request by Customer to add or change functionality or features which are not produced, marketed and generally made available by SmartServ to other similarly situated SmartServ customers using a Product(s) similar to Customer.
Changes Requested by Customer. The Equipment to be provided by J&J Vision shall be as specified in the order accepted, in writing, by J&J Vision. Should J&J Vision agree (in its sole discretion) to any request by Customer which involves extra cost to J&J Vision, such extra cost may be charged by J&J Vision and shall be paid for by Customer, and the scheduled delivery and/or completion other dates shall be extended to the extend required.
Changes Requested by Customer. In the event Customer desires to change the scope of work, the Delivery Schedules, or any other term of this Agreement, Customer shall submit a detailed description of the requested change to Contractor. Contractor shall respond within [**Redacted**] Business Days, with its proposal for adjustments to the Contract Price, Delivery Schedule, and any other term of this Agreement. Subject to mutual agreement, the Contract Price, Delivery Schedule, and/or any other affected term of this Agreement shall be modified to incorporate the mutually agreed upon change. If the Parties establish and agree that an advance target price is sufficient to initiate Work on the Customer requested change, the Contractor shall proceed with the Work as modified. In such circumstances, the final determination of the price, schedule, and any other affected term will be agreed upon on/before [**Redacted**] after any decision to proceed.