Service Delivery Failure definition

Service Delivery Failure. Has the meaning given in Exhibit 3 to the Agreement. Service Desk Means the facilities, associated technologies, and fully trained staff who respond to Calls, facilitate all Incident Management, Problem Management, Change and Request Management activities, and act as a single point of contact for coordination and communication to Authorized Users and Service Providers in regard to the Services. Service Level Credit Allocation Percentage Means the percentage of the Allocation of Pool Percentage allocated to a Critical Service Level within a Performance Category. Service Level Credits Means the monetary amounts that the Service Provider shall be obligated to pay to DIR (or apply against Monthly Charges) in the event of Service Level Defaults. Service Level Credit Start Date Means the period beginning ninety (90) days after the Commencement Date wherein Service Provider will be liable for Service Level Credit(s) or CAP Failure Credit(s). Service Level Invoice Amount Means Charges due and owing for the preceding month, including the Monthly Base Charge and any additional Charges, including, to the extent applicable, ARC/RRC adjustments, ECA adjustments and any other amounts payable by DIR to Service Provider pursuant to the express terms of the Agreement (excluding payments for Transition Milestones Transformation Milestones, and HSC/SSC Charges). Service Level Default Means an Expected Service Level Default or Minimum Service Level Default. Service Levels Means, individually and collectively, the quantitative performance standards for the Services set forth in Exhibit 3 to the Agreement. Service Management Manual Means the management procedures manual for the Services. Service Provider Means Capgemini America, Inc. Service Provider Account Manager Has the meaning given in Section 8.2 of the Agreement and shall describe the Service Provider representative responsible for both the day- Term Definition to-day relationship with DIR and the DIR Customers as well as the delivery of all Services to DIR and the DIR Customers. Service Provider Facilities Means, individually and collectively, the facilities owned or leased by Service Provider (or its Affiliates or Subcontractors) from which Service Provider (or its Affiliates or Subcontractors) provides any Services and which are listed on Attachment 7-B. Service Provider Laws Has the meaning given in Section 15.11(d) of the Agreement.
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Service Delivery Failure means has the meaning given in Schedule 2.
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Service Delivery Failure. Has the meaning given in Exhibit 3 to the Agreement. Service Desk Means the facilities, associated technologies, and fully trained staff who respond to Calls, facilitate all Incident Management, Problem Management, Change and Request Management activities, and act as a single point of contact for coordination and communication to Authorized Users and Service Providers in regard to the Services. Service Level Credit Allocation Percentage Means the percentage of the Allocation of Pool Percentage allocated to a Critical Service Level within a Performance Category. Service Level Credits Means the monetary amounts that the Service Provider shall be obligated to pay to DIR (or apply against Monthly Charges) in the event of Service Level Defaults.
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Examples of Service Delivery Failure in a sentence

  • If three (3) Service Level Defaults for the same Service Level occur in any six (6) month period, then upon such third occurrence, this shall be deemed a "Service Delivery Failure".

  • Within thirty (30) days of the occurrence of a Service Delivery Failure, Service Provider will provide DIR with a written plan (the "SD Corrective Action Plan") for improving the Service Provider's performance to address the Service Delivery Failure, which plan will include a specific implementation timetable and measurable success criteria.

  • For purposes of clarity, the CAP Failure Credit is separate from and therefore additive to any other Service Level Credits due in a given month, even if the Service Level Credits are for Service Level Defaults related to the Service Delivery Failure.

  • The CAP Failure Credit is separate from and therefore additive to any other Service Level Credits due in a given month, even if the Service Level Credits are for Service Level Defaults related to a Service Delivery Failure.

  • Equality Implication identified and risk remains Impact on Service Delivery: Failure to make secure long term arrangements for the delivery and composting of green waste could lead to disruptions in collections from households across the borough.

  • You can program the time for which your POS terminal should keep the normal status (in which the backlight is "ON") before it goes into the screen save mode.To go back to the normal mode, press any key.2Selecting an Operating Mode MODEWhen you turn on the POS terminal and press the key, a mode selection window willappear on the display, listing available operating modes as shown below.

  • Escalation Path relating to Product or Service Delivery Failure Level Customer Supplier Maximum Timescales 1 Authorised Representative of the Customer responsible for ordering Local Account Manager 1 day from notification 2 Authorised Representative of the Customer Regional Account Manager or Sales Director 5 days from notification to enact.

  • The Customer acknowledges and agrees that the terms of this clause relating to Service Credits constitute a genuine preestimate of the loss or damage that the Customer would suffer as a result of the Supplier’s Service Delivery Failure and are not intended to operate as a penalty for the Supplier’s non- performance.

  • The team also utilized deep foundations to improve the factor of safety against global stability failure for the first time in West Tennessee.

  • If the Successful Respondent fails to implement the plan in the specified timetable, or if after ninety (90) days after any such implementation of the plan, the Key Service Level has not consistently improved, then DIR may at its option declare that such failure will constitute a Service Delivery Failure and the Successful Respondent will comply with the requirements of Section 8 above.

Related to Service Delivery Failure

  • Supply Failure has the meaning given to it in Section 7.5.2 (Supply Failure).

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Notice Delivery Period means the period from and including the Trade Date, to and including a day that is three (3) Business Days following the date that is 14 calendar days after the Scheduled Termination Date. Section 1.23 (Notice Delivery Period) of the Credit Derivatives Definitions shall be amended accordingly.

  • Service Failure means a failure by the Contractor to provide the Services in accordance with any individual service level described above (measured on a monthly/quarterly/annual basis)

  • Service delivery area means the defined geographic area for delivery of program services.

  • Calling Name Delivery Service (CNDS means a service that enables a terminating End User to identify the calling Party by a displayed name before a call is answered. The calling Party’s name is retrieved from a calling name database and delivered to the End User’s premise between the first and second ring for display on compatible End User premises equipment.

  • Technical Failure means the discontinuation of Development or Commercialization of a Product for technical, scientific, medical or regulatory reasons, including, but, not limited to, unacceptable preclinical toxicity, demonstration of a side effect profile significantly worse than currently marketed products, or inability to manufacture in an acceptable purity or for an acceptable price.

  • Delivery service means the providing of electric transmission or distribution to a retail customer.

  • Persistent Failure means any two (2) or more failures by the Supplier in any rolling period of twelve (12) months to comply with obligations in respect of the Contract Services under the Contract;

  • Service Drop means the overhead service conductors from the service point to the connection to the service-entrance conductors at the building or other structure.

  • MI Failure means when an MI report: a) contains any material errors or material omissions or a missing mandatory field; or b) is submitted using an incorrect MI reporting Template; or c) is not submitted by the reporting date(including where a Nil Return should have been filed);

  • Epidemic Failure means a series of repeating failures or defects resulting in at least a 0.5% failure rate for the same Product or Material during any twelve-month period.

  • Warranty Period /„Maintenance Period‟ shall mean the period during which the Contractor shall remain liable for repair or replacement of any defective part of the Works performed under the Contract.

  • Share Delivery Date shall have the meaning set forth in Section 4(c)(ii).

  • Milestone Failure means a failure by the Grant Recipient fully to achieve any Milestone by the relevant Milestone Date;

  • service delivery agreement means an agreement between the Municipality and an institution or persons mentioned in section 76(b) of the Local Government: Municipal Systems Act 32 of 2000.

  • Termination Delivery Unit means (a) in the case of a Termination Event, an Event of Default or an Extraordinary Event (other than an Insolvency, Nationalization, Merger Event or Tender Offer), one Share or (b) in the case of an Insolvency, Nationalization, Merger Event or Tender Offer, a unit consisting of the number or amount of each type of property received by a holder of one Share (without consideration of any requirement to pay cash or other consideration in lieu of fractional amounts of any securities) in such Insolvency, Nationalization, Merger Event or Tender Offer. If a Termination Delivery Unit consists of property other than cash or New Shares and Counterparty provides irrevocable written notice to the Calculation Agent on or prior to the Closing Date that it elects to deliver cash, New Shares or a combination thereof (in such proportion as Counterparty designates) in lieu of such other property, the Calculation Agent shall replace such property with cash, New Shares or a combination thereof as components of a Termination Delivery Unit in such amounts, as determined by the Calculation Agent in its discretion by commercially reasonable means, as shall have a value equal to the value of the property so replaced. If such Insolvency, Nationalization, Merger Event or Tender Offer involves a choice of consideration to be received by holders, such holder shall be deemed to have elected to receive the maximum possible amount of cash.

  • Listing Failure Event means that:

  • Consistent Failure means any of:

  • Outage has the meaning set forth in the CAISO Tariff.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • INTER-CONNECTION POINT/ DELIVERY/ METERING POINT means a single point at 220kV or above, where the power from the Project(s) is injected into the identified ISTS Substation (including the dedicated transmission line connecting the Projects with the substation system) as specified in the RfS document. Metering shall be done at this interconnection point where the power is injected into. For interconnection with grid and metering, the WPDs shall abide by the relevant CERC/ SERC Regulations, Grid Code and Central Electricity Authority (Installation and Operation of Meters) Regulations, 2006 as amended and revised from time to time.

  • Toll Billing Exception Service (TBE means a service that allows End Users to restrict third number billing or collect calls to their lines.

  • GEP Failure means Seller’s failure to produce Delivered Energy in an amount equal to or greater than the Guaranteed Energy Production amount for the applicable Performance Measurement Period.

  • Reporting Failure has the meaning set forth in Section 2.4.