SERVICE HOURS AND AVAILABILITY Sample Clauses

SERVICE HOURS AND AVAILABILITY. Digital Banking is available 365 days a year (366 in a leap year) and 24 hours a day, except during system maintenance and upgrades. Mobile Banking availability depends on the wireless network you use and may not always be available depending on your location. Digital Banking Agreement 18 / 26
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SERVICE HOURS AND AVAILABILITY. The Service shall be available to End User 24 hours a day, 365 days a year, provided that the Service may be suspended or temporarily suspended during the maintenance as described below in Sections 2.2 and 2.5, due to issues related to the systems environment of the Partner Services, or due to other reasons out of FCPA’s control that may affect or disrupt the Service.
Sample 1
SERVICE HOURS AND AVAILABILITY. Websites: All websites service offerings are available 24 hours a day, 365 days a year with a comprehensive uptime, inclusive of both planned and unplanned service interruptions, of 99.6%. Not more than 15 hours of unplanned downtime will occur during a fiscal year and unplanned downtime will not occur in any continuous timespan longer than 4 hours. In addition to full site / system outages, the following additional criteria will be used in defining downtime which will be counted against this SLA: • Unavailability of the Ohio University homepage (xxx.xxxx.xxx) to multiple end-users in multiple locations. • Unavailability of 5% or more of the active xxxx.xxx websites to multiple end-users in multiple locations. • Degraded website performance, such as exceptionally long load times, which is visible to multiple end- users in multiple locations. Events outside the control of OIT, such as networking issues, power outages and natural disasters, will not be counted against this SLA, but will be recorded and reported via the OIT Incident Report process and posted to the OIT website at xxxxx://xxx.xxxx.xxx/oit/web/service-metrics. Support: • Service Requests will be addressed Monday – Friday, between 8am and 5pm ET (“normal business hours”), exclusive of University holidays, with response and resolution times as described in Response and Resolution Commitments below. • Incident resolution is available 24 hours a day, 365 days a year, with response and resolution times as described in Response and Resolution Commitments below. Response and Resolution Commitments Incidents and Service Requests will be assigned a priority, determined by OIT in collaboration with Customer, based on the impact and urgency, as defined below. OIT’s response to high priority requests or incidents may delay responses to other requests. • Impact: University loss and potential damage (e.g. financial, student/faculty/staff, regulatory, security, reputation, brand) caused by the incident. • Urgency: Speed at which the university expects the incident to be resolved Incidents and Service Requests must be submitted through email to xxxxxxxxxxx@xxxx.xxx or calls to the Service Desk at 740.593.1222. Requests submitted through other channels are not covered by this agreement.
Sample 1

Related to SERVICE HOURS AND AVAILABILITY

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • System Availability System Availability percentage is calculated as follows:  Total MinutesintheMonth −Downtime   System Availability%age =  Total MinutesintheMonth *100    System Availability SLA (“SLA”) 99.5% System Availability percentage during each Month for productive versions Credit 2% of Monthly Subscription Fees for each 1% below SLA, not to exceed 100% of Monthly Subscription Fees Excluded Downtime Total Minutes in the Month attributable to: (i) a Scheduled Downtime for which a Regular Maintenance Window is described in Section 4 below, or (ii) any other Scheduled Downtime according to Section 4 for which the customer has been notified at least five (5) business days prior to such Scheduled Downtime or (iii) unavailability caused by factors outside of SAP’s reasonable control, such as unpredictable and unforeseeable events that could not have been avoided even if reasonable care had been exercised. Scheduled Downtime Scheduled Downtime for the applicable Cloud Services to which customer has subscribed is set forth in Section 4 below entitled “Maintenance Windows for Cloud Services”.

  • RDDS availability Refers to the ability of all the RDDS services for the TLD, to respond to queries from an Internet user with appropriate data from the relevant Registry System. If 51% or more of the RDDS testing probes see any of the RDDS services as unavailable during a given time, the RDDS will be considered unavailable.

  • General Availability The commitment to availability specified in the letter of appointment shall be subject to mutually acceptable revision. Such revision will occur once per year, or, if mutually agreed between the Employer and the employee, on a more frequent basis. The Employer will issue a revised letter of appointment to reflect approved changes to employee’s general availability.

  • Therapist Availability Therapist’s office is equipped with a confidential voice mail system that allows Patient to leave a message at any time. Therapist will make every effort to return calls within 24 hours (or by the next business day), but cannot guarantee the calls will be returned immediately. Therapist is unable to provide 24-hour crisis service. In the event that Patient is feeling unsafe or requires immediate medical or psychiatric assistance, he/she should call 911, or go to the nearest emergency room.

  • HOURS AND OVERTIME 3:1 A workweek is defined as seven (7) consecutive calendar days, from Saturday midnight to Saturday midnight. The basic workweek shall consist of five (5) workdays of eight (8) hours each and shall begin Monday and run through Friday, except when a job other than for a public utility is to be done on Saturday, then the Company may assign another day as a non-workday and Saturdays becomes a workday in the basic workweek. An extended workweek shall begin at starting time Monday and continue until the next Monday starting time. The regular hours of work for all employees shall be from 7:00 a.m. to 3:30 p.m. with an unpaid meal period of thirty (30) minutes which normally will be from 12:00 noon to 12:30 p.m. provided, however, that the regular lunch period may be advance or delayed an hour or less when work must necessarily be performed during the regular lunch period. Such a change in the lunch period shall not be deemed to require the payment of overtime. The regular hours of work may be changed by the Company at the request or direction of the public utility or governmental authorities, and by mutual agreement between the Company and the Union. The Company may change the start times by 30 minutes in either direction of the regular start time to meet the operational need without union approval. Such a change in the regular hours of work shall not be deemed to require the payment of overtime.

  • Product Availability Under no circumstances shall Company be responsible to Representative or anyone else for its failure to fill accepted orders, or for its delay in filling accepted orders, when such failure or delay is due to strike, accident, labor trouble, acts of nature, freight embargo, war, civil disturbance, vendor problems or any cause beyond Company's reasonable control.

  • Services Availability 13.1 Pentana Solutions must provide the Services between 0900 hours and 1700 hours GMT, Monday to Friday.

  • Employee Availability (a) An Employee designated for standby duty shall be available during her period of standby duty at a known telephone number or pager number and be able to report for duty as quickly as possible if called.

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