Service Credit Request. Client must submit a written request to claim a Service Credit no later than thirty (30) days following the event which gives rise to Client’s right to request the Service Credit. Failure to request an allowance within such period shall constitute a waiver of any claim for a Service Credit.
Service Credit Request. In order to receive a service credit under this Service Level Agreement, Customers must request a service credit by emailing xxxxxxx@xxxxxxxxx.xxx, within 15 days of the month for which the service credit is being requested. Customers who are part due or in default, or in breach of the Agreement are not eligible for any service credit under the terms of this Agreement. Following the successful acknowledgement of the service credit by Workbooks, the Customers current Subscription Term will be extended to include the additional service credit period. Technical Support Workbooks will endeavour to provide Technical Support for Customers between 9:00am until 5:30pm GMT weekdays, excluding Public Bank Holidays in England & Wales. When the Customer logs a Technical Support case, Workbooks will prioritise the call and respond as defined in the table below. Level Description Working Hours Out of Hours Target Resolution One Critical Priority: A problem in which the customer’s production Workbooks systems are down or not functioning, or where there is a major feature failure or production data loss or corruption, or where there is a security breach which exposes customer data to third-parties. Respond to all calls within 1 hour. Respond to all calls within 1 hour. As soon as possible but no later than within one Day of the call.
Service Credit Request. In order to receive Service Credits, Customer must notify Riverbed within thirty (30) days of the last calendar day of the month in which the Monthly Uptime Percentage was less than the Service Availability Commitment. Failure to comply with this requirement will forfeit Customer’s right to receive a Service Credit.
Service Credit Request. In order to receive a service credit under this Service Level Agreement, Customers must request a service credit by emailing xxxxxxx@xxxxxxxxx.xxx, within 15 days of the month for which the service credit is being requested. Customers who are part due or in default, or in breach of the Agreement are not eligible for any service credit under the terms of this Agreement. Following the successful acknowledgement of the service credit by Workbooks, the Customer’s current Subscription Term will be extended to include the additional service credit period.
Service Credit Request. 4.3.1 Customer must request a Service Credit in writing either via a support ticket or by postal mail no later than seven (7) days following the occurrence of the event giving rise to the Service Credit.
Service Credit Request. To receive a Service Credit, Customer must submit a request by sending an e-mail message to xxxxxxx@xxxxxx.xxx within thirty (30) days of the last reported Service Unavailability. If the Service Unavailability is confirmed by PubNub and the number of Service Unavailability seconds qualifies the Customer for a Service Credit (as specified in the "Service Credit" table below), then PubNub will issue the Service Credit to the Customer within one Billing Cycle following the month in which the request occurred. Service Credit 26 consecutive seconds – 99 consecutive seconds in a calendar month 2% of PubNub Services monthly fee 100 consecutive seconds – 199 consecutive seconds in a calendar month 5% of PubNub Services monthly fee 200 consecutive seconds – 599 consecutive seconds in a calendar month 10% of PubNub Services monthly fee More than 600 consecutive seconds in a calendar month 15% of PubNub Services monthly fee
Service Credit Request. In order to be eligible for the Service Credit, the Customer must contact Situm (xxxxxxx@xxxxx.xx) within 5 days of the end of the month, specifying:
Service Credit Request. In order to receive Service Credits, Customer must notify Aternity within thirty (30) days of the last calendar day of the month in which the Monthly Uptime Percentage was less than the Service Availability Commitment. Failure to comply with this requirement will forfeit Customer’s right to receive a Service Credit.
Service Credit Request. Client must request all SLP Credits in writing provided to TravelNet in accordance with the terms of the Agreement for written notifications. Each such written request must contain, at a minimum, the following: (i) date and time of the alleged Downtime incident,
Service Credit Request. To make a claim for credit under this SLA, Customer must complete and submit a Credit Claim Form to the Excel Major Accounts Center within fifteen (15) business days after the last day of the month from which the Customer could reasonably be expected to become aware of such claim. Excel shall notify Customer via telephone or email upon resolution of the request.
