Provision of Support Services. 4.1 The Support Services shall be provided remotely, save to the extent that the parties agree otherwise in writing.
Provision of Support Services. During the applicable Subscription Term for a Cloud Service, Elastic will provide Customer with Support Services in accordance with the applicable Support Services Policy and the Subscription Level purchased by Customer. Support Services will only be delivered remotely, electronically, through the Internet, and when applicable, depending on the particular Subscription Level purchased, via telephone.
Provision of Support Services. During the applicable Subscription Term for a Cloud Service, Elastic will provide MSP with Support Services for the applicable Managed Services Offering in accordance with the applicable Support Services Policy and the Subscription Level purchased by MSP. Support Services will only be delivered remotely, electronically, through the Internet, and when applicable, depending on the particular Subscription Level purchased, via telephone.
Provision of Support Services. The Company’s policies with respect to the provision of the Subscription Services and Software, including technical support and availability, are set forth in the Company’s standard Service Guide as may be updated from time to time by the Company to reflect current service levels. A copy of the Company’s Service Guide can be found at xxxxx://xxx.xxxxxxxxxxx.xxx/display/resources/Legal+Docs.
Provision of Support Services. 7.1 The Sublicensor shall use its reasonable endeavours to carry out the support services for the QuickMed System throughout the Term to the Sublicensee in accordance to the Support Service Specifications contained in Schedule 3 herein.
Provision of Support Services. During an applicable Subscription Term, Elastic will provide Customer with Support Services in accordance with the Support Services Policy:
Provision of Support Services. 3.1. Where Support Services are specified in a Fee Schedule or Statement of Work, we shall use our best endeavours to respond to any request for technical support with respect to any reproducible malfunction in the Smart-Ui Products that you report to us that prevents the Smart-Ui Products from performing materially in accordance with the Specifications (Error) in accordance with the applicable response times set forth in clauses 6.3 and 6.4 of this SLA, during the Subscription Term (collectively, the Support Services).
Provision of Support Services. 2.1 Virtual Cabinet shall provide the Support Services as specified in the Quotation and in accordance with these Specific Conditions.
Provision of Support Services. To the extent LICENSEE makes a request for Support Services (including the signing of third party software features), QTIL can elect, at its sole option, to either (a) not provide such requested Support Services, in which case no further action or obligation is required of QTIL with respect to said request for Support Services, (b) provide such requested Support Services to LICENSEE free of charge in accordance with the terms and conditions of this Agreement, or (c) provide a quote in response to LICENSEE’s request for such Support Services, in which case said quote will provide (i) a description of Support Services to be provided by QTIL or its Affiliate with respect to the applicable PKLA Product Kit, (ii) a brief description of any Support Materials that would be provided as part of the Support Services, (iii) any requirements or acceptance criteria that apply to Support Services or Support Materials, if applicable, (iv) a schedule and fees for such Support Services and Support Materials, if any (“Support Services Fee”), and (v) other applicable terms, if any (hereinafter collectively referred to as “Support Services Quote”).
Provision of Support Services. Client may, in its sole discretion, utilize support units (“Support Units”) in any proportion for the provision by Inovalon of support services outside the scope the Services. Inovalon will invoice Client for the Support Units in arrears at the price of $50 per Support Unit. Client may elect to use the Support Units for Client IT / BI integration support and/or client operations process improvement consulting services and Inovalon agrees to provide to Client IT / BI integration support and/or client operations process improvement consulting services (“Support Services”). In the event that a Client request for Support Services is expected to incur Support Units, Inovalon will provide a good faith estimate to Client and receive Client’s written approval prior to beginning such work related to such request for Support Services.
