Support Case means a support Incident in the SAP environment based on a failure or functional impairment of the Software as stipulated in Article 9 of the PartnerEdge General Terms & Conditions VAR. As soon as either PARTNER's or SAP's support organization is informed of such Incident, an Incident becomes a Support Case.
Support Case means a request from Customer for assistance which Customer may submit to LogRhythm via the telephone, LogRhythm’s Customer web portal or via email to LogRhythm’s Support Services.
Support Case means an inquiry or incident reported by the Customer, through its Helpdesk Support, to Customer Care via the designated Customer Care portal.
Examples of Support Case in a sentence
SAP shall not have any further obligations with regard to such Support Case.
SAP may – at SAP's sole discretion – support the PARTNER upon reasonable request of the PARTNER if such support is required for the Support Case remedy.
SAP will use the SAP Service Marketplace to provide the PARTNER with updates regarding the progress of the Support Case resolution process.
The PARTNER shall follow up such Support Case itself or with the ISV that manufactured the Extensions and shall close the Support Case in the SAP Service Marketplace upon resolution.
The PARTNER involved in the Support Case can call up the status of the Support Case resolution process at any time in the SAP Service Marketplace.
More Definitions of Support Case
Support Case means a documented request for Support Services that is registered with Qlik Support in accordance with this Policy and assigned a case number.
Support Case means a single, reproducible issue or problem with the operation of the Software. Examples of Support Cases include, without limitation, Errors and problems encountered as a result of improper installation, configuration or operation of the Software.
Support Case shall have the meaning set forth in sec- tion V.1.
Support Case means an incident reported by a Super User to AMCS requesting Support Services assistance.
Support Case. : A Support Case means a support request being priority 1 – CRITICAL, 2 – HIGH, 3 – MEDIUM or 4 – LOW:
Support Case means a request issued by a Designated Contact containing the following information (as applicable) that must be supplied to NICE prior to NICE’s performance of Maintenance Services: (a) company name; (b) site name; (c) country; (d) requester’s full name; (e) phone number; (f) mobile number; (g) alternate contact information (if any); (h) VPN access information; (i) email address;
Support Case means a request for support by a Client in connection with the MPDV Software that is the subject matter of the Contract. The customary market terms incident, issue, call, support call, request, problem and service request are used equivalently. Each support case is recorded in the internal MPDV Support database and identified by a unique call number.