Service Availability Targets. 8.1.1. Service availability is calculated in accordance with the following formula:
Service Availability Targets. (a) The Service Availability Target is outlined in Table 8 below.
Service Availability Targets. 28.1 Any applicable Service Availability Target will be listed in your Order Form. 282 If We fail to meet a Service Availability Target, You are entitled to a service rebate in accordance with the terms of the relevant Service Availability Target.
Service Availability Targets. The Service will be available to Clients on a 24x7 basis except for maintenance windows or other scheduled or application-specific maintenance, which are outlined in section 3.3 Server Maintenance. It is our aim to ensure that the services supporting the Service are deemed reliable in terms of availability and performance. Therefore, we will measure the reliability using Mean Time Between Failures (MTBF) and compute the average (by month and year) time between each ‘failure’. CUIT will strive to achieve a MTBF of 100 days at the minimum. A failure is defined as any infrastructure-related incident causing the Service to be unavailable. This can also include severe performance degradation. The target availability of VM Hosting is 99.9%. (See Appendix B)
Service Availability Targets. ABUHB is a value based organisation and as such expects high quality performance from its providers, including a ‘right first time’ standard. Therefore ABUHB will not pay for repeat procedures, where under accepted good practice, it would be expected that a single procedure should be sufficient. All xxxxxxxx for repeat procedures will need to be supported by a clinical justification.
Service Availability Targets. Service Target Rebate Internet Service ≥ 99.95% - < 99.95% - ≥ 99.5% 5% < 99.5% - ≥ 99.2% 10% < 99.2% 20% Type Priority Period Response Resolution Service Incident P1 P2 P3 24x7x365 24x7x365 BH 1 hour 2 hours 8 hours 8 hours 16 hours 1 business day Service Request P4 P5 P6 24x7x365 BH BH 8 hours 16 hours 24 hours 12 hours 24 hours 5 business days Note: The Period in the table above defines the timeframe that the response and resolution target times apply.
Service Availability Targets. Service Target Rebate Virtual Cross Connects ≥ 99.95% - < 99.95% - ≥ 99.7% 5% < 99.7% - ≥ 99.5% 10% < 99.5% 20% Fibre Cross Connects ≥ 99.95% - < 99.95% - ≥ 99.7% 5% < 99.7% - ≥ 99.5% 10% < 99.5% 20% 10 Firewall Services
Service Availability Targets. Service Target Rebate Cloud Span Services ≥ 99.95% - < 99.95% - ≥ 99.5% 5% < 99.5% - ≥ 99.2% 10% < 99.2% 20% 11.2 Response & Resolution Target Times Type Priority Period Response Resolution Service Incident P1 P2 P3 24x7x365 24x7x365 BH 1 hour 2 hours 8 hours 8 hours 16 hours 1 business day Service Request P4 P5 P6 24x7x365 BH BH 8 hours 16 hours 24 hours 12 hours 24 hours 5 business days
