Target times Clause Samples
Target times. Each Party shall use its best endeavors to respond to and rectify faults of a type listed in the following table in accordance with the relevant response and restoration timeframes shown in the table below: Priority Level Fault Types (Key examples) ResponseTime * RestorationTime Level 1 Major switch outage Transmission bearer total outage Route blocking in excess of 50% of utilised capacity Major signalling faults Major routing issues Fraudulent calls Every 1 hour 4 hours Level 2 Minor switch outage Minor routing faults Minor signalling problemsRoute blocking of 10% to 50% of utilised capacity Crossed lines and silent calls Every 4 hours 24 hours Level 3 Faults affecting single or a small number of Customers Route blocking of less than10% of utilised capacity Every 24 hours 72 hours ▇▇▇▇▇ ▇ Remote CongestionExternal Technical Irregularities Other performance related issues Every 48 hours 14 days Any Customer Delays shall be added to the above table.
Target times. Level Description Incident response time Resolution time
Target times. Each Party shall respond to, rectify and restore faults of a type listed in the following table in accordance with the target times set out below. Priority Level Fault Types (examples) Response Time Restoration Time Level 1 (Service Affecting (SA)) 1. Power Failure 2. Fibre Optic Cable 3. Inside Plant 4. Fault due to Cable Maintenance 5. Fault due to Equipment Maintenance 6. Fault due to Circuit Maintenance 7. Customer 8. Others Within 1 hour within 60 km from SACOFA base (additional 1 hour is added for every additional 60 km). 4 hours ▇▇▇▇▇ ▇ (▇▇▇- ▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇ (▇▇▇)) 1. Power Failure 2. Fibre Optic Cable 3. Inside Plant 4. Fault due to Cable Maintenance 5. Fault due to Equipment Maintenance 6. Fault due to Circuit Within 4 hours 24 hours Maintenance 7. Customer Others Note: The above is not applicable to SACOFA’s submarine cable system, refer to Fault Escalation for Submarine Cable System (Annexure A) Explanatory Notes to Condition 2.12:
(a) All faults reported shall be ascribed with a “Priority Level” as set out in the above table for response, progress update frequency and restoration purposes and the Parties involved shall cooperate with one another to achieve the given time targets based on the severity of the fault reported.
(b) Some of the common “Fault Types” are listed as example in the above table.
Target times. Each Party shall use its best endeavours to respond to and rectify faults of a type listed in the following table in accordance with the relevant response and restoration timeframes shown in the table below: Level 1 Major switch outage Transmission bearer total outage Route blocking in excess of 50% of utilised capacityMajor signalling faults Major routing issues Fraudulent calls Every 1 hour 4 hours Level 2 Minor switch outage Minor routing faults Minor signalling problemsRoute blocking of 10% to 50% of utilised capacity Crossed lines and silent calls Every 4 hours 24 hours Level 3 Faults affecting single or a small number of Customers Route blocking of less than10% of utilised capacity Every 24 hours 72 hours ▇▇▇▇▇ ▇ Remote CongestionExternal Technical Irregularities Other performance related issues Every 48 hours 14 days Any Customer Delays shall be added to the above table.
Target times. Each Party shall respond to, rectify and restore faults of a type listed in the following table in accordance with the target times set out below.