GENERAL PROCESSES Clause Samples
The 'General Processes' clause outlines the standard procedures and protocols that govern the overall conduct of parties under an agreement. It typically details how communications should be made, the steps for submitting notices or requests, and the general workflow for handling routine matters such as approvals or documentation. By establishing clear and consistent processes, this clause ensures that all parties understand their obligations and the correct methods for interacting, thereby reducing misunderstandings and promoting efficient contract administration.
GENERAL PROCESSES. PAP’s will be required to provide AGENCY with evidences of the PAP’s personal information including but not limited to: birth, marriage, any divorces, financial obligations and bankruptcies, citizenship status, children of PAP’s information, health, insurance, medical information, arrest and criminal information. PAP’s will also be required to fill out AGENCY forms and obtain a Home study provider, which must be approved by AGENCY prior to PAP’s signing with the Home Study provider, unless PAPs are transferring from another agency. If transferring from another agency, PAPs understand an updated home study may be required and all expenses for this will be paid for by PAPS. Any updates, amendments to a home study or fingerprint updates and all US or Foreign Government expenses must be paid by the PAPS. (see program financial). AGENCY requires PAPs to cooperate with AGENCY’s request for documents, evidences and fee schedules. Communication from AGENCY to PAP and from PAP to AGENCY is a two-way endeavor and both must cooperate. PAPs are required to take a minimum of 10 Hague training hours, but continuing education related to the PAP’s adoption will require more than 10 hours based on the actual child referred and the child’s special needs and conditions. PAPs will be required to take ongoing training, at least 1 hour every 6 months until adoption finalization, on fundamental adoption issues. PAPS understand that all trainings are required and must be finalized prior to home study approval (minimum 10 hours) and after referral, prior to travel. Ongoing training must be continuously updated every 6 months until final adoption. PAPs agree and understand all fees must be paid within 30 days of request, provided on the program financial. If PAPs do not provide documents or fees in a timely manner, the adoption will be put on hold. (see Hold Addendum) No further step in the adoption process can continue until both documents and fees are current. In any case, no travel can be approved to a foreign country until all fees and documents are up to date. AGENCY retains the right to stop the adoption if these conditions are not met. Either PARTY may terminate this agreement by providing written notice at any time before the child is adopted. Once the child is adopted, the terms of this agreement will govern the post adoption report process. Initials , REVIEW ONLY
1. It is understood by the PAPs that this agreement does not in any way guarantee that a Child will be placed ...
GENERAL PROCESSES. 4.2.1 The person responsible for this service agreement on Gallus’ side and the contact details are listed in attach- ment 2. The person responsible for this service agree- ment on the Customer’s side and the contact details are provided by the Customer when completing the registra- tion form. The parties may nominate new responsible per- sons at any time. They will inform each other about such changes (including new emergency phone numbers) and will then execute a new version of attachment 2.
4.2.2 The service hours during which the Gallus Helpdesk shall be reachable and the response times depend on the ser- vice level chosen and are listed in attachment 1. Should the Customer wish to have support performed outside of the service hours as per the level chosen, then the labor cost for the services rendered shall be charged at the reg- ular rates applicable at the moment of the rendering of the services.
4.2.3 Gallus can be reached by phone or by email mentioned in attachment 2. For inquires the customer is asked to provide the completed case report beforehand, if possi- ble. This will make the case resolution process much more efficient. The case report will be provided to the Customer in electronic form and is available on the Gallus Internet page. On request of Gallus, the Customer shall determine priorities, if more than one request is pending.
4.2.4 Gallus may - at its sole discretion - install updates of the software installed on the Customer’s machine. It shall in- form the Customer about it. Such updates shall be cov- ered by the contract price (§ 3.2.1.1).
4.2.5 Gallus may – at its sole discretion – offer to the Customer upgrades of the software installed on the machine under this agreement that include new features. The Customer is free to purchase such upgrades. However Gallus will not support more than two versions of software.
GENERAL PROCESSES. 4.2.1 The person responsible for this service agreement on Gallus’ side and the contact details are listed in attach- ment 2. The person responsible for this service agree- ment on the Customer’s side and the contact details are provided by the Customer when completing the registra- tion form. The parties may nominate new responsible per- sons at any time. They will inform each other about such changes (including new emergency phone numbers) and will then execute a new version of attachment 2.
4.2.2 The service hours during which the Gallus Helpdesk shall be reachable and the response times depend on the ser- vice level chosen and are listed in attachment 1. Should the Customer wish to have support performed outside of the service hours as per the level chosen, then the labor cost for the services rendered shall be charged at the reg- ular rates applicable at the moment of the rendering of the services.
GENERAL PROCESSES. The general processes will be used by the Company and the Union in considering all issues related to these 3 key issues. These processes are: