Fault reporting and rectification Clause Samples

Fault reporting and rectification. 9.1. We will repair faults within our Network. 9.2. Except where provided in the Service Schedule, we are not responsible for repairing any fault in the Service where the fault arises from or was caused by: a) a Supplier’s Network; b) equipment that we are not responsible for, such as equipment that is owned by you or is not provided by us for you to use in connection with the Service; or c) facilities outside our Network. 9.3. Where a fault arises from or was caused by a Supplier’s Network and we are aware of the fault we will notify the Supplier of the fault and request it be repaired promptly, but we will not bear any further liability or responsibility (except where provided in the Service Schedule). 9.4. You may report the details of any suspected fault to us, by telephone (▇▇▇▇ ▇▇▇ ▇▇▇) or email (▇▇▇▇▇▇▇@▇▇▇▇.▇▇▇▇▇▇▇▇▇.▇▇▇). You can report a suspected fault to us 24 hours per day. 9.5. When reporting a fault, you must provide us with contact details, including your name, your contact points, the site contact (if applicable), contacts at both ends of the Service (if applicable) and details of the fault systems. 9.6. Before reporting a fault to us, you must take reasonable steps to ensure that the fault is not a fault in any of your equipment or any equipment not provided by us. We are not responsible for rectifying any fault in the Service where the fault was caused by you or your equipment. 9.7. If you report a fault in the Service and ask us to register a fault to repair it, we will first run through a check-list of common faults. By registering a fault for repair you acknowledge that you have carried out the actions as outlined in this check-list. 9.8. If we determine that: a) the Service is not faulty; b) the fault is associated with your equipment; or c) a fault was found because an item in the check-list was not carried out; we may charge you an incorrect call-out fee of $25 and any other reasonable contractor, Telstra, NBN or other fees incurred for the repair or investigation. 9.9. If you ask us to investigate and/or repair a fault that arises from or is caused by equipment that we are not responsible for (that is equipment owned by you or not provided by us for you to use in connection with the Service), we will provide you with an estimate of the cost to investigate and/or repair the fault. If you request us to investigate or repair such a fault, and we agree to do so, we will charge you for the cost of the investigation and/or repair. 9.10....

Fault reporting and rectification. (a) Before reporting a fault, you must take all reasonable steps to ensure that the fault is not due to a failure of your equipment or software. (b) We must reimburse Optus’ expenses of responding to a service fault ‘false alarm’. If you are responsible for the ‘false alarm’, you must reimburse our liability to Optus.

Fault reporting and rectification. 14.1 We will repair faults within our network.

Fault reporting and rectification. As soon as the Customer becomes aware of any fault in the Service, the Customer must report that fault to 42-24 by telephoning the number notified to the Customer by 42-24 from time to time. The Customer must provide 42-24 with sufficient details to assist 42-24 correctly identify the affected Service and the nature of the fault. 42-24 will assess the fault reported by the Customer to determine the nature of the fault Where 42-24 determines that there is a fault, 42-24 is responsible for correcting the fault in accordance with the Agreement. 42-24 is not responsible for or obliged to assist with any fault which is within the Customer Network or which relates to the Customer’s applications and computing devices. The Customer must provide all necessary assistance (including demonstrating or recreating the fault) to enable 42-24 to locate and rectify any fault regardless of whether that fault is the responsibility of 42-24. 42-24 reserves the right to determine whether a restoration has occurred. 42-24 will endeavour to keep the Customer informed of the status of the service request. 42-24 will keep a record of all reported faults and response and restoration times.

Fault reporting and rectification. Fault Reporting The Purchaser shall establish and maintain such fault reporting organisation, hereinafter referred to as the" Centre" , as shall be agreed with the Contractor. The centre shall notify the Contractor by telephone that a fault exists. The Purchaser's Agent when reporting a fault shall make every effort to give accurate and meaningful information on fault characteristics. Additionally, any other information requested by the Contractor shall, where reasonably practical, be provided. Faults will be notified on the Fault Report Form which will be kept at the CCTV Control Room. Fault Rectification: Corrective maintenance shall be based on a four hour response in attending the site and a defect being repaired such that no part of the system is out of operation for more than 24 hours, with the exception of operator keyboards and monitors. Such call outs will only be needed for total loss incidents to any part of the CCTV network and will not be required for minor faults to the system which can be dealt with during routine scheduled visits. On site and repair times shall commence from the time of notification of a fault by the Centre to the Contractor. Repair time shall be that point in time at which the system is returned to an acceptable level of operation to the satisfaction of the Centre. Where a full repair has not been carried out the fault shall be classified as a non-urgent fault and the repair time period shall commence from the time of the temporary repair and the Contractor shall use his best endeavours to restore the system to full operational status as quickly as possible; except where the fault is due to damage beyond the Contractor's reasonable control, and he shall then take all necessary steps to expedite the repairs to the reasonable satisfaction of the Purchaser. An urgent fault shall be any fault(s) that results in the loss of either picture, control facilities or recording of cameras. A non-urgent fault shall be all other faults not classified as urgent. The Contractor shall report to the Control Room and record his attendance on site prior to commencing any works. The Contractor shall report to the Control Room before leaving site and confirm all actions/repairs that have been carried out Spares List The Contractor shall advise of any additional stock spares items that he considers I should be held at site to achieve the fault response criteria

Fault reporting and rectification. If You experience a fault in respect of Your connection to the Voiced Service, You can contact customer support by telephoning or emailing us.

Fault reporting and rectification. 9.1. We will repair faults within our Network. 9.2. Except where provided in the Service Schedule, we are not responsible for repairing any fault in the Service where the fault arises from or was caused by: (a) a Supplier’s Network; (b) equipment that we are not responsible for, such as equipment that is owned by you or is not provided by us for you to use in connection with the Service; or (c) facilities outside our Network. 9.3. Where a fault arises from or was caused by a Supplier’s Network and we are aware of the fault we will notify the Supplier of the fault and request it be repaired promptly, but we will not bear any further liability or responsibility (except where provided in the Service Schedule). 9.4. You may report the details of any suspected fault to us, by telephone (▇▇▇▇ ▇▇ ▇▇

Fault reporting and rectification. 16.1.1 If you experience a fault in respect of your connection to the Service, you can telephone or email us to notify us of the fault. 16.1.2 We will use reasonable endeavours to rectify the fault within 72 business hours after you report a fault to us in accordance with clause 19. 1.1. However, depending on the nature of the fault, rectification may take longer.

Fault reporting and rectification