COMPLAINTS/OBJECTIONS. In the event that the Buyer has any complaints or objections as to the quantity or quality of Product delivered to it by Seller pursuant to the Agreement or a Confirmation, the Buyer shall notify Seller immediately after receipt of specific Product for which it has a complaint or objection, and shall make such Product available to the Seller for its own investigation. Any such notification shall state with particularity the basis for the complaint or objection. In the event that the Buyer has failed to comply with the provisions of this section, it shall be deemed to have waived any complaint or objection as to such specific Products.
COMPLAINTS/OBJECTIONS. In the case of complaints due to the results of the incoming goods inspection or a customer complaint, the supplier must respond without delay. It shall immediately confirm receipt of the complaint in writing and submit an initial report (8D report) to BOMATEC, stating immediate measures, within 24 hours. The causes of defect and corrective measures must be submitted immediately, no later than within five calendar days. The relevant tools such as Ishikawa, 5 Whys, etc. are to be used to this end. The supplier has a maximum of ten working days, as far as possible, to submit the completed 8D report. In order to prevent any delay in delivery, production downtimes etc., BOMATEC reserves the right to authorize rework/sorting by the supplier itself or by a third party at the supplier’s expense. By agreement, 100% of the subsequent deliveries shall be separately inspected with respect to the defect and labeled clearly. Any costs incurred, such as administration, sorting, handling, transport, repair, replacement, recall costs etc. shall be charged by agreement. We reserve the right to assert further claims, in particular statutory claims for damages. Within the scope of its product monitoring obligation, the supplier is responsible for monitoring its products and to communicate any transferrable findings from this.
COMPLAINTS/OBJECTIONS. In the event of complaints based on the results of the incoming goods inspection or a customer complaint, the supplier must react immediately. He immediately confirms receipt of a complaint in writing and submits a first report (8D report) with immediate measures to GOTEC within 24 hours from the receipt of complaint. Causes of errors and corrective measures must be submitted immediately, but within 5 calendar days from the receipt of complaint at the latest. The appropriate tools like Xxxxxxxx, 5-Why etc. have to be used. The supplier has a maximum of 10 working-days’ time to submit the completed 8D report. In order to avoid delivery delays, belt stoppages etc., GOTEC reserves the right to commission reworking/sorting themselves or by third parties at the expense of the supplier. The subsequent deliveries have to be 100% checked for the defect and clearly marked. Costs incurred such as administration, sorting, handling, transport, repair, replacement, recall etc. will be charged in consultation. We reserve the right to further claims, in particular statutory claims for damages. Within the scope of his product monitoring obligation, the supplier shall be responsible for monitoring their products and for communicating transferable findings from this.
COMPLAINTS/OBJECTIONS. In the case of complaints due to the results of the incoming goods inspection or a customer complaint, the supplier must respond without delay. It shall immediately confirm receipt of the complaint in writing and submit an initial report (8D report) to BOMATEC, stating immediate measures, within 24 hours. The causes of defect and corrective measures must be submitted immediately, no later than within five calendar days. The relevant tools such as Ishikawa, 5 Whys, etc. are to be used to this end. The supplier has a maximum of ten working days, as far as possible, to submit the completed 8D report. For no trouble found (NTF) parts; a report stating NTF with no supporting data will not be accepted. In order to prevent any delay in delivery, production downtimes etc., BOMATEC reserves the right to authorize rework/sorting by the supplier itself or by a third party at the supplier’s expense. By agreement, 100% of the subsequent deliveries shall be separately inspected with respect to the defect and labeled clearly. Any costs incurred, such as administration, sorting, handling, transport, repair, replacement, recall costs etc. shall be charged by agreement. We reserve the right to assert further claims, in particular statutory claims for damages. Within the scope of its product monitoring obligation, the supplier is responsible for monitoring its products and to communicate any transferrable findings from this.
COMPLAINTS/OBJECTIONS. In the event that the Buyer has any complaints or objections as to the quantity or quality of Product delivered to it by Seller pursuant to the Agreement or a Confirmation, the Buyer shall notify Seller after receipt of specific Product for which it has a complaint or objection, and shall make such Product available to the Seller for its own investigation.
COMPLAINTS/OBJECTIONS. Objections concerning the quality or quantity of the delivered stamps shall be expressed in writing by the receiving party within 15 days of the receipt of the delivered stamps. In the event of justified objections to quality and quantity the sender shall exchange the quantity damaged or replace the missing stamps. The sender shall bear the costs of dispatching the exchanged quantities. The recipient shall return the faulty quantities to the sender at its own expense.
