City of Flowery Branch. GA Executive Sponsor • Provides clear direction for the Project and how the Project applies to the organization’s overall strategy • Champions the project at the executive level to secure buy‐in • Authorizes required project resources • Resolves all decisions and/or issues not resolved at the City of Flowery Branch, GA steering committee level as part of the escalation process • Actively participates in organizational change communications
City of Flowery Branch. GA Functional Leads Makes business process change decisions under time sensitive conditions Communicates existing business processes and procedures to Tyler consultants Assists in identifying business process changes that may require escalation Attends and contributes business process expertise for current/future state analysis sessions Identifies and includes additional subject matter experts to participate in current/future state analysis sessions Provides business process change support during Power User and End User training Completes performance tracking review with client project team on End User competency on trained topics Provides Power and End Users with dedicated time to complete required homework tasks Act as an ambassador/champion of change for the new process. Identifies and communicates any additional training needs or scheduling conflicts to City of Flowery Branch, GA Project Manager Prepares and Validates Forms Actively participates in all aspects of the implementation, including, but not limited to, the following key activities: o Task completion o Stakeholder Presentation o Implementation Management Plan development o Schedule development o Maintenance and monitoring of risk register o Escalation of issues o Communication with Tyler project team o Coordination of City of Flowery Branch, GA resources o Attendance at scheduled sessions o Change Management activities o Customization specification, demonstrations, testing and approval assistance o Conversion Analysis and Verification Assistance o Decentralized End User Training o Process Testing o User Acceptance Testing
City of Flowery Branch. GA Technical Support Coordinates updates and releases with Tyler as needed Coordinates the copying of source databases to training/testing databases as needed for training days Extracts and transmits conversion data and control reports from City of Flowery Branch, GA’s Legacy System per the conversion schedule set forth in the Project Plan Coordinates and adds new users and printers and other Peripherals as needed Validates all users understand log‐on process and have necessary permission for all training sessions Coordinates Interface development for City of Flowery Branch, GA 3rd party Data Exchanges. Develops or assists in creating Reports as needed Ensures onsite system hardware meets specifications provided by Tyler Assists with software deployment as needed
City of Flowery Branch. GA Executive Sponsor 50
City of Flowery Branch. GA Steering Committee 50
City of Flowery Branch. GA Project Manager 51
City of Flowery Branch. GA Functional Leads 52
City of Flowery Branch. GA End Users 53
City of Flowery Branch. GA Upgrade Coordinator 54
City of Flowery Branch. GA project Toolset Coordinator 54
