Tier 1: Standard Service Sample Clauses

Tier 1: Standard Service. Standard Service Request Protocol: Generic (non-critical/non-urgent) service requests will be submitted to xxxx_xxxxxxx@xxxxxxxx.xxx or by calling Technology Support Services at 000-000-0000. An automated confirmation of the support request will be communicated to the requestor as soon as the request is logged into the tracking system. Support will be assigned to the appropriate Technology Support Services staff professional, who will conduct an initial triage assessment (in-person or via telephone) within the same business day. Based on the findings from initial triage assessment, and in consultation with the requestor, a work order assignment for issue resolution service will be scheduled in the priority queue, and the requestor will receive an update of the estimated schedule for service. If, (a) due to overwhelming higher level University priority, issue resolution service cannot be scheduled for a timeframe that is acceptable to the requestor; or if (b) the severity of the issue based upon the initial triage assessment warrants escalation, the service request will be promptly communicated upwards to HR and ITS management for further review and action. Standard Maintenance Protocol: Changes to production systems, infrastructure, and/or applications will require submission of a Change Management Form (Appendix B) and development of a Service Plan approved by both parties. Changes to infrastructure will be classified as a Standard Service Level request, unless such work will significantly impact HR production processing. Server and network installation will be performed on a schedule to-be-agreed-upon by both parties, taking into consideration current ITS staffing and project resource demands. System issues deriving from unplanned, ad-hoc, or un-sanctioned modifications to production system platforms will not constitute a “critical service” event on the part of ITS.
Sample 1
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Related to Tier 1: Standard Service

  • System for Award Management (XXX) Requirement Alongside a signed copy of this Agreement, Grantee will provide Florida Housing with a XXX.xxx proof of registration and Commercial and Government Entity (CAGE) number. Grantee will continue to maintain an active XXX registration with current information at all times during which it has an active award under this Agreement.

  • Performance Standard Contractor shall perform all work hereunder in a manner consistent with the level of competency and standard of care normally observed by a person practicing in Contractor's profession. County has relied upon the professional ability and training of Contractor as a material inducement to enter into this Agreement. Contractor hereby agrees to provide all services under this Agreement in accordance with generally accepted professional practices and standards of care, as well as the requirements of applicable federal, state and local laws, it being understood that acceptance of Contractor’s work by County shall not operate as a waiver or release. If County determines that any of Contractor's work is not in accordance with such level of competency and standard of care, County, in its sole discretion, shall have the right to do any or all of the following: (a) require Contractor to meet with County to review the quality of the work and resolve matters of concern; (b) require Contractor to repeat the work at no additional charge until it is satisfactory; (c) terminate this Agreement pursuant to the provisions of Article 4; or (d) pursue any and all other remedies at law or in equity.

  • Service Eligibility Criteria 4.3.4.1 High capacity EELs must comply with the following service eligibility requirements:

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Power Factor Design Criteria Developer shall design the Large Generating Facility to maintain an effective power delivery at demonstrated maximum net capability at the Point of Interconnection at a power factor within the range established by the Connecting Transmission Owner on a comparable basis, until NYISO has established different requirements that apply to all generators in the New York Control Area on a comparable basis. The Developer shall design and maintain the plant auxiliary systems to operate safely throughout the entire real and reactive power design range. The Connecting Transmission Owner shall not unreasonably restrict or condition the reactive power production or absorption of the Large Generating Facility in accordance with Good Utility Practice.

  • Switching System Hierarchy and Trunking Requirements For purposes of routing iNetworks traffic to Verizon, the subtending arrangements between Verizon Tandems and Verizon End Offices shall be the same as the Tandem/End Office subtending arrangements Verizon maintains for the routing of its own or other carriers’ traffic (i.e., traffic will be routed to the appropriate Verizon Tandem subtended by the terminating End Office serving the Verizon Customer). For purposes of routing Verizon traffic to iNetworks, the subtending arrangements between iNetworks Tandems and iNetworks End Offices shall be the same as the Tandem/End Office subtending arrangements that iNetworks maintains for the routing of its own or other carriers’ traffic.

  • Service Standards We provide the Services materially in accordance with the features and functionalities set out in the Specification Documents. We will use commercially reasonable efforts to make the Services available to you subject to operational requirements including maintenance and security.

  • Usage Measurement Usage measurement for calls shall begin when answer supervision or equivalent Signaling System 7 (SS7) message is received from the terminating office and shall end at the time of call disconnect by the calling or called subscriber, whichever occurs first.

  • Mileage Measurement Where required, the mileage measurement for LIS rate elements is determined in the same manner as the mileage measurement for V&H methodology as outlined in NECA Tariff No. 4.

  • Performance Standards The Contractor agrees to perform all tasks and provide deliverables as set forth in the Contract. The Department and the Customer will be entitled at all times, upon request, to be advised as to the status of work being done by the Contractor and of the details thereof.

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