Requesting Service. You must call us at the telephone number set forth on your Schedule Page to notify us of any protected item’s failure as soon as you discover it and before your protection period expires. Your protection must have been paid in full at the time of failure in order for us to authorize any service call. If we authorize a service call based on our initial assessment, then we will use reasonable effort to have an independent service contractor contact you within one standard business day. If we determine that a failure constitutes an emergency, then we will make reasonable effort to expedite emergency service. You must provide safe and clear access to the failed item and work area, free of all hazardous substances. We will not pay any contractor not hired by us or reimburse you for any expense that you incur without our prior approval.
Requesting Service. Be prepared to provide the following information to the technician when requesting this Service:
Requesting Service. 1. AHS must be notified as soon as the malfunction is discovered and prior to expiration of the contract term. (Refer to your Contract Agreement pages for details on how to request service.)
Requesting Service. The following are the supported methods of contacting ITS for service: Standard Service Critical/Urgent Service Purchasing Email: xxxx_xxxxxxx@xxxxxxxx.xxx Phone: 000-000-0000 Email: xxxxxxx@xxxxxxxx.xxx Phone: 000-000-0000 (On Call) Email: xxxx_xxxx@xxxxxxxx.xxx Phone: 000-000-0000 For non-emergency support, the conventional service request protocol is for an ITS representative to serve as the first point of contact for all computing-related issues. When a request for support is received (in person, by phone, or by email), a representative of IT Technology Support Services (TSS) will create a new service request, and the new service request and the corresponding service issue will be managed according to the tiered triage protocols described below. If an ITS Technology Support Service representative is not immediately available to log and triage the issue, the support requestor may contact an alternative representative of ITS, in which case the attending representative will open a new service request as the first step toward triage and resolution. Tiered service requests can only be escalated if changes in circumstances justify escalation. Escalations will be considered upon request. However, automatic escalation ensues by default according to schedules outlined by tier. Automated escalations can be reset by mutual agreement between ITS and HR or if higher priority University requirements coincide.
Requesting Service. 1. Service requests must be submitted to AHS before any work will be performed. Unless otherwise required by law, AHS will not reimburse for services performed without its prior approval and will not provide service until any past due Trade Service Call Fees and other Agreement Costs have been paid.
Requesting Service. C1. Service Requests: ZucoraHome is available to accept your service requests 24 hours a day, 365 days a year and we may be contacted in the following manner:
Requesting Service. Clear and unambiguous definitions of how long it will take the parties to respond. For example this section might include the definition of initial response to inquiry; time to review and evaluate; time to perform diagnostics; etc. These times must align with the escalation times as well. This IS the SERVICE LEVEL AGREEMENT BY WHICH WE WILL BE EVALUATED. Quarterly reporting is assumed.
Requesting Service. 4.1 Desktop Support Services Users can contact ITS through the following five methods:
Requesting Service. Additional costs may apply in accordance with other sections of this Agreement. All limits and caps set forth below will reset every 365 days of the Agreement Term from the Effective Date of this Agreement.
Requesting Service. 1. To request service 24 hours a day, 7 days a week, visit xxx.xxxxxxxxxxxxxxxx.xxx/xx-xxxxxxx, or call (000) 000-0000
