Problem Severity Classification Sample Clauses

Problem Severity Classification. The following table outlines severity classification. The severity classification is the degree of impact that a problem has on Product operation or how this affects the ability to achieve the intended business usage of a Product. A problem is defined as a situation where a Product’s software does not function as set forth in the applicable Aternity documentation for such Product. SEVERITY DESCRIPTION Priority 1 - Critical A catastrophic problem that severely impacts Customer’s ability to conduct business. This may mean that the Customer’s systems and/or the Product are down or not functioning and no procedural workaround exists. Priority 2 - High A high-impact problem in which Customer’s operation is disrupted but there is capacity to remain productive and maintain necessary business-level operations. The problem may require that a fix be installed on the Customer’s system prior to the next planned commercial release of the applicable Product software.
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Problem Severity Classification. Severity Description Severe Major problems occur which cause the Services to freeze or crash. High Database issues, Services incompatibilities, or major Services related issues resulting in significantly reduced Services functionality. Medium Issues found in the Services during use of the administration functions. Low Issues found during use of the Services by users.
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Problem Severity Classification. An Error shall be classified, by severity, into one of the three (3) following categories for issues related to Problem Reports: Critical, Major, and Minor (from highest to lowest priority). Additionally, Siemens may have IRs which are not directly related to service outages or a Problem Report(s). Siemens may determine a specific severity classification of a problem or IR. If the Parties disagree on the classification of a particular problem or IR, inContact’s and Siemens TSC technical contacts shall endeavor to agree on the classification of an Error. In the event the Parties cannot agree, inContact shall continue to provide its Services in accordance with the Agreement, the relevant SPA, and this SLA at the same time that this matter is being escalated for resolution in accordance with the Management Escalation Procedure in Schedule IV – Joint Operating Guidelines. inContact defines priority determined by a table lookup based on both the frequency and the severity of the problem as follows: Table 5 inContact Priority Matrix Frequency Severity 1 Severity 2 Severity 3 Severity 4 Constant Priority 1 Priority 1 Priority 2 Priority 3 Daily Priority 1 Priority 2 Priority 3 Priority 4 Weekly Priority 1 Priority 2 Priority 4 Priority 4
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Problem Severity Classification. Severity Description High A problem is classified as high if the Solution is not available, or a Customer or Authorised Users cannot log in or if there appear to be serious performance or access problems. Medium A problem is classified as medium if a key feature or service is unavailable and the availability of the Solution is not affected. Low A problem is classified as low if it does not fall into another severity category.
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Related to Problem Severity Classification

  • Tax Classification The Series shall elect to be treated as an association taxable as a corporation under Treasury Regulations Section 301.7701-3 with effect for each taxable period of its existence. The Series and each Member shall file all tax returns and shall otherwise take all tax and financial reporting positions in a manner consistent with such treatment. No election will be filed with the Internal Revenue Service (or the tax authorities of any State) to have the Series taxable other than as an association taxable as a corporation for income tax purposes.

  • Industry Classification Groups For purposes of this Agreement, the Borrower shall assign each Portfolio Investment to an Industry Classification Group. To the extent that any Portfolio Investment is not correlated with the risks of other Portfolio Investments in an Industry Classification Group, such Portfolio Investment may be assigned by the Borrower to an Industry Classification Group that is more closely correlated to such Portfolio Investment. In the absence of any correlation, the Borrower shall be permitted, upon prior notice to the Administrative Agent and each Lender, to create up to three additional industry classification groups for purposes of this Agreement.

  • Repair and classification Each Borrower shall keep the Ship owned by it in a good and safe condition and state of repair:

  • Classification 7.06 Employees who cannot support the Union because of a conscientious objection as determined by the Union’s internal guidelines may apply to the Union in writing.

  • Service Level In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.

  • Stability Testing Patheon may be requested to conduct stability testing on the Products in accordance with the protocols set out in the Specifications for the separate fees and during the time periods set out in Schedule C to a Product Agreement. Patheon will not make any changes to these testing protocols without prior written approval from Client. If a confirmed stability test failure occurs, Patheon will notify Client within one Business Day, after which Patheon and Client will jointly determine the proceedings and methods to be undertaken to investigate the cause of the failure, including which party will bear the cost of the investigation. Patheon will not be liable for these costs unless it has failed to perform the Manufacturing Services in accordance with the Specifications, cGMPs, and Applicable Laws. Patheon will give Client ail stability test data and results at Client’s request.

  • Financial testing The financial covenants set out in Clause 20.2 (Financial condition) shall be tested by reference to each of the financial statements and/or each Compliance Certificate delivered pursuant to Clause 19.2 (Compliance Certificate).

  • Critical Accounting Policies The section entitled “Management’s Discussion and Analysis of Financial Condition and Results of Operations” in the Time of Sale Prospectus and the Prospectus accurately and fairly describes (i) the accounting policies that the Company believes are the most important in the portrayal of the Company’s financial condition and results of operations and that require management’s most difficult subjective or complex judgment; (ii) the material judgments and uncertainties affecting the application of critical accounting policies and estimates; (iii) the likelihood that materially different amounts would be reported under different conditions or using different assumptions and an explanation thereof; (iv) all material trends, demands, commitments and events known to the Company, and uncertainties, and the potential effects thereof, that the Company believes would materially affect its liquidity and are reasonably likely to occur; and (v) all off-balance sheet commitments and arrangements of the Company and its Controlled Entities, if any. The Company’s directors and management have reviewed and agreed with the selection, application and disclosure of the Company’s critical accounting policies as described in the Registration Statement, the Time of Sale Prospectus and the Prospectus and have consulted with its independent accountants with regards to such disclosure.

  • Service Level Standards In addition to all other requirements in this Agreement, and in accordance with the Best Claims Practices & Estimating Guidelines, Vendor shall use reasonable and good faith efforts to meet the Service Level Standards set forth below.

  • Risk Allocation The Product is Regulatorily Continuing.

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