Solution Availability Clause Samples
Solution Availability. We will take all appropriate measures in terms of redundancy, monitoring and platform management to make the Services available via the Internet 99.9% during Business Hours measured annually from the go live date. The events set out in clause 7 of this SLA and Planned Maintenance shall be excluded from the calculation of availability of the Services.
Solution Availability. During any calendar month wherein, the Solution is not experiencing Downtime, as described in Exhibit C (Service Level Agreement) to this Contract.
Solution Availability m1-Order mobile application will be available for free download on Google Play Store for Android Devices, on iOS App Store for iPhone, and Windows Mobile app store for Windows Smartphones. While all attempts are made to support the popular OS versions support to all versions cannot be guaranteed at all times. The m1 dashboard is available on the web to the merchant through a password secure login on popular versions of Chrome, Mozilla, Safari & Internet explorer. While all attempts are made to support the popular browser versions support to all versions cannot be guaranteed. The m1-order mobile app allows an m1-order app user to scan m1 code and place orders to merchants. These orders once completed by the app user are almost immediately updated on merchant’s m1-Order dash board. m1-Order dashboard, associated web services for m1- order app and its associated servers are designed for 98% plus uptime 24X7 excluding scheduled maintenance or third party out age. Scheduled maintenance is undertaken at with an advance notice of at least 24 hours to merchants and it is undertaken during lean business hours for minimum impact to business. All m1-Order systems are subject to regular updates to include new features and fix bugs if any and all changes are updated for all users. Web based changes come into effect automatically while mobile apps need to be updated by theapp users. While m1-Order will do everything reasonably possible to ensure the performance and availability of the applications, it takes no responsibility for the performance ofthird parties that may impact on the client’s or client’s customers’ (using m1 -Order mobile application) experience and access to the m1 -Order solution, including but not limited to:Internet Service Providers, Mobile Phone Network Operators, Payment Gateway providers or any other service provider who may be required to complete the performance andexperience. Support: E-mail support for all customer queries is available. All e-mails will receive a first level response within one business day. A technical team works round the clock to address any system related issues faced by the merchant. All business related queries are addressed during business hours Monday to Friday. Our teams are available & ready for help at all times. It is advisable to leave a phone no. for team to call back and help you address and resolve the issue faster.
Solution Availability. Description The Solution Availability Service Level is defined as the percentage of possible uptime in a month that the solution is available to authorized users or to perform in a backup capacity, including all weekends and holidays. Negotiated downtime for system maintenance during off-peak hours is not included in the calculation of solution availability. Performance Standard The solution shall be available to end users a minimum of 99.5% of the time, 24 hours a day, seven days a week, excluding solution approved planned downtime. KPI Reporting Quarterly, the offeror is to report as follows: • Performance % = [Uptime outside of scheduled maintenance] ÷ [Minutes in the quarter not including scheduled maintenance] X 100 Compliance and Calculation 1. Provide suggested remedies for failure to meet agreed upon performance metrics, including service credits, penalties, or other corrective measures.
Solution Availability