Payment for Customer Support Sample Clauses

Payment for Customer Support. Both parties acknowledge that United has previously paid to ITN a total of $[*] for Customer Support rendered by ITN from the Effective Date of the Agreement through September 30, 1998. United agrees to pay to ITN on a monthly basis, from October 1, 1998 and thereafter, a total of 1) [*]/minute for Customer Support Talk Time as measured by the ITN ACD system; 2) $[*] for each response to email or written correspondence. From October 1, 1998, $[*] of the Monthly Access Fee paid pursuant to the Agreement shall act as a credit toward payments due pursuant to this Amendment. All fees payable pursuant to this Amendment shall be invoiced and paid pursuant to the terms of Section 19 of the Agreement. Monthly payment due and owning to ITN pursuant to this Amendment will be reduced for a given month by, the following amounts in the event that the Performance Standards above are not met in any particular month for that category of service due to any reason within ITN's reasonable control: Telephone Support - [*] percent [*]% reduction Email and Written Correspondence Support- [*] percent [*]% reduction [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. Amendment No. 4 to the Agreement Dated November 20, 1997 by and between United Air Lines and Internet Travel Network This Amendment Agreement (the "Amendment") is effective the ___ day of March, 1999 (the "Effective Date") by and between United Air Lines, Inc., a Delaware corporation with offices at 0000 X. Xxxxxxxxx Xxxx, Xxx Xxxxx, XX 00000 (hereafter referred to as "United"), and Internet Travel Network, a California corporation with offices at 000 Xxxxxxx Xxxxxx, Palo Alto, California 94306 (hereafter referred to as "ITN"), and amends certain terms and conditions of the Agreement dated November 20, 1997 by and between United and ITN, as amended ("Agreement"). Any capitalized terms not otherwise defined herein shall have the meanings assigned to them in the Agreement.
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Related to Payment for Customer Support

  • Customer Support Exhibit B, Customer Support Document to the AGTA, contains the obligations of Boeing relating to Materials (as defined in Part 3 thereof), training, services, and other things in support of aircraft.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • TAX SUPPORT SERVICES BNY Mellon shall provide the following tax support services for each Fund:  Provide various data and reports as agreed upon in the SLDs to support TRP’s tax reporting and tax filing obligations, including: · Wash sales reporting; · QDI reporting; · DRD reporting; · PFIC analysis; · Straddle analysis; · Paydown adjustments; · Equalization debit adjustments · Tax compliance under §851, §817(h); · Foreign bond sale analysis (§988); · Troubled debt analysis; · Estimation of income for excise tax purposes; · Swap analysis; · Inflation adjustments; · §1256 adjustments; · Market discount analysis; OID adjustments; · CPDI analysis; · Shareholder tax reporting information (e.g. FTC, UGG income, foreign source income by country, exempt income by state);  Provide data, and reports based on such data, maintained by BNY Mellon on its fund accounting platform as reasonably requested by TRP to support TRP’s obligations to comply with requests from tax authorities and TRP’s tax reporting and tax filing obligations.  Assist with other tax-related data needs as mutually agreed upon in writing from time-to-time.

  • Customer Services Provide services and systems dedicated to customer service, including billing, remittance, credit, collections, customer relations, call centers, energy conservation support and metering.

  • Technical Support State Street will provide technical support to assist the Fund in using the System and the Data Access Services. The total amount of technical support provided by State Street shall not exceed 10 resource days per year. State Street shall provide such additional technical support as is expressly set forth in the fee schedule in effect from time to time between the parties (the “Fee Schedule”). Technical support, including during installation and testing, is subject to the fees and other terms set forth in the Fee Schedule.

  • Support Services Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.

  • Training Services Fiserv shall provide training, training aids, user manuals, and other documentation for Client's use as Fiserv finds necessary to enable Client personnel to become familiar with Fiserv Services. If requested by Client, classroom training in the use and operation of Fiserv Services will be provided at a training facility designated by Fiserv. All such training aids and manuals remain Fiserv's property.

  • Administrative Support Service Fees Within forty-five (45) days of the end of each calendar quarter, the Fund will make payments in the aggregate amount of 0.0625% (0.25% on an annual basis) of the average during that calendar quarter of the aggregate net asset value of the Shares computed as of the close of each business day (the "Service Fee"). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Administrative Support Services Fees Within forty-five (45) days of the end of each calendar quarter or at such other period as deemed appropriate by the Distributor, the Fund will make payments in the aggregate amount of up to 0.25% on an annual basis of the average during the period of the aggregate net asset value of the Shares computed as of the close of each business day (the “Service Fee”). Such Service Fee payments received from the Fund will compensate the Distributor for providing administrative support services with respect to Accounts. The administrative support services in connection with Accounts may include, but shall not be limited to, the administrative support services that a Recipient may render as described in Section 3(b)(i) below.

  • Product Support (a) This Agreement does not include technical support by MS to Company, OEM Customers or any end users. Company may be able to purchase technical support services from MS or a MS Party, under a separate agreement.

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