Talk Time definition

Talk Time means the time involved in handling a call, starting when a Call is seized by a CSR and ending when the Call is released by a CSR or is otherwise disconnected as measured by the ACD.
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Talk Time means the total time from when a Handled Call was answered by a Support Professional until the time that the Call connection is disconnected. "Average Talk Time" or "ATT" shall mean the total Talk Time during the applicable period divided by the total Handled Calls during the applicable period.
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Talk Time means the minutes of calls a subscriber makes from a mobile cellular telephone.
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Examples of Talk Time in a sentence

  • Provides a summary of call volume and a summary of call characteristics such as Queue Time, Hold Time, Talk Time, and Total Duration.

  • Non-Order Talk Time ------------------- Non-order talk time shall mean the lapsed PBX billed time to capture a non- order.

  • Microsoft will provide Company with a rolling sixty (60) ----------- day forecast of Call volumes and average Talk Time, such forecast may be updated no later than 30 thirty days prior to the first day of the applicable month.

  • United agrees to pay to ITN on a monthly basis, from October 1, 1998 and thereafter, a total of 1) [*]/minute for Customer Support Talk Time as measured by the ITN ACD system; 2) $[*] for each response to email or written correspondence.

  • If any part of such Equipment is lost, destroyed or damaged (save for fair wear and tear) the Customer shall pay to Talk Time UK its replacement value.

  • As and from the date of any notice of termination Talk Time UK shall have no obligation to fulfil any Sales/Purchase Orders, but may in its discretion choose to do so and for the avoidance of any doubt any Device supplied under the terms of this Agreement will be charged to the Customer at its full price as appears on the Form.

  • The Customer agrees that any Equipment provided by Talk Time UK to it for the purpose of providing the Services shall remain the property of Talk Time UK unless Talk Time UK has received and accepted payment from the Customer, The Customer shall be responsible for the proper use of the equipment.

  • In the event that Equipment or software is damaged, destroyed, lost or stolen than the Customer agrees to pay the applicable replacement or repair charges and shall be liable to Talk Time UK in respect of any charges, losses or expense associated with such damage, destruction, loss or theft.

  • Where the Customer cancels the agreement with the Network Operator or Talk Time UK, cancels the Services, the Devices or the Equipment within the Minimum Period the Customer shall pay to Talk Time UK the amount in full for the Equipment as set out in the Forms or Sales/ Purchase Order, including without limitation the administration charges and cost of Equipment (the Termination Fee) and shall pay an administration fee to Talk Time UK of £250 per single connection.

  • Standard Hours of Operation Monday – Friday 8:00 AM to 5:00 PM (EST) Voice Message Response Time < 1 hour Average Talk Time < 10 minutes Number of Contacts prior to Deployment 3 contacts - maximum (unless solution is imminent) Escalation to Call Center Manager Maximum 3 hours in “down” situation of 1st notification in Call Center Arrival On-Site / Scheduled Within 24 hours of being dispatched by Call Center.


More Definitions of Talk Time

Talk Time means the amount of time that a CSR is actively speaking with a customer, [*].
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Talk Time means the time involved in handling a call, starting when a Call is seized by a CSR and ending when the Call is released by a CSR or is otherwise disconnected as measured by the ACD. "Training Hour" shall mean the time a CSR or is in UPS- specific training. The term "Training Hour" does not include time spent by a CSR in Initial Training, logged onto the system, scheduled breaks, means, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Unavailable Time" shall mean the total time, in seconds, a CSR was logged in to the ACD but unavailable to take Calls. "Work Hour or System Hour" shall mean each hour that a CSR is logged onto the system making a Call or waiting to make a Call as measured by the ACD. The term "Work Hour" does not include time spent by a CSR in ongoing training, meetings, pre-shift meetings, scheduled breaks, unscheduled breaks, Unavailable Time, meals, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Work Time" shall mean time spent by a CSR performing follow-up work on a Call (account notation, etc.), as measured by the ACD. During Work Time, a CSR is signed onto the ACD in the Work Time state and is not available to answer a Call. The average of Work Time per Call Handled shall be known as "Average Work Time" ("AWT') and shall be calculated by dividing total Work Time by total Calls Handled.
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Talk Time means the amount of time that Agents are actively speaking with Customers, measured from the time the Calls are answered until the Calls are disconnected, less any Hold Time. *** Confidential material which has been omitted and filed separately with the Securities and Exchange Commission.
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Talk Time means the time involved in handling a call, starting when a Call is seized by a CSR and ending when the Call is released by a CSR or is otherwise disconnected as measured by the ACD. "Training Hour" shall mean the time a CSR or is in UPS- specific training. The term "Training Hour" does not include time spent by a CSR in Initial Training, logged onto the system, scheduled breaks, means, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Unavailable Time" shall mean the total time, in seconds, a CSR was logged in to the ACD but unavailable to take Calls. "Work Hour or System Hour" shall mean each hour that a CSR is logged onto the system making a Call or waiting to make a Call as measured by the ACD. The term "Work Hour" does not include time spent by a CSR in ongoing training, meetings, pre-shift meetings, scheduled breaks, unscheduled breaks, Unavailable Time, meals, on sick leave, disability leave, family leave, vacation, jury duty or military service. "Work Time" shall mean time spent by a CSR performing follow-up work on a Call (account notation, etc.), as measured by the ACD. During Work Time, a CSR is signed onto the ACD in the Work Time state and is not available to answer a Call. The average of Work Time per Call Handled shall be known as "Average Work Time" ("AWT') and shall be calculated by dividing total Work Time by total Calls Handled. SCHEDULE B Performance Standards --------------------- Domestic Quality Scorecard [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Privileged and Confidential - Information contained herein is for the use of intended personnel only. You are hreby notified that any use of information by other than the intended personnel is strictly prohibited. If you are not the intended recipient of this information, immediately return it to the appropriate personnel International Quality Scorecard [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] Privileged and Confidential - Information contained herein is for the use of intended personnel only. You are hereby notified that any use of information by other than the intended personnel is strictly prohibited. If you are not the intended recipient of this information, immediately return it to the appropriate personnel. SCHEDULE C Pricing ------- [REDACTED DUE TO REQUEST FOR CONFIDENTIAL TREATMENT] SCHEDULE D Authorized Individuals ---------------------- Authorized Individuals may be changed by a Party at any time pursuant to the Notice ...
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Talk Time means the time an Agent spends with the caller during the telephone call including any time the caller is put on hold; and
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Related to Talk Time

  • Central Time means Central Time as adjusted for daylight savings time.

  • Scan time means the period of time between the beginning and end of x-ray transmission data accumulation for a single scan.

  • PM means particulate matter.

  • Central Clock Time or "CCT" means Central Daylight Time when Daylight Savings Time is in effect and Central Standard Time when Daylight Savings Time is not in effect.

  • Response Time means the difference in time between the change of the component to be measured at the reference point and a system response of 90 per cent of the final reading (t90) with the sampling probe being defined as the reference point, whereby the change of the measured component is at least 60 per cent full scale (FS) and takes place in less than 0.1 second. The system response time consists of the delay time to the system and of the rise time of the system.