Major Incident Management Sample Clauses

Major Incident Management. The Contractor shall provide a specialized process for Incidents that are deemed Major Incidents, which require swift recovery to serious interruptions of business activities and must be resolved with high degree of urgency. Contractor shall provide additional levels of communication and coordination for Major Incidents across the Integrated Service Providers, other vendors, Customers, and Mission Partners. Contractor shall identify Major Incidents by their impact or potential impact on the Customer, and by the urgency and priority of the Incident. The Contractor shall create and manage the standard process for Major Incidents from identification through closure. Contractor shall identify and assign an Incident Manager that provides an appropriate level of dedicated attention to the Incident. The Contractor shall formulate a cross-organizational team (scoped as appropriate to the type of Incident), in order to concentrate on this Incident alone to ensure that adequate resources and focus are provided to finding a swift resolution. The Integrated Service Providers and other vendors work under the EITSI Major Incident Manager, to support the leadership of the Government identified Battle Captain or Watch Officer. Contractor shall establish and provision any supporting conference bridges, on-line or on-site workspaces, which may be required to support the effective facilitation of Incident diagnosis and resolution.
Sample 1
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Major Incident Management.  The SCPs will use the tools available to them to code tickets with the correct information as specified in the SMM and training curriculum.  The SCPs will use the tools available to them to update tickets with the correct information in a timely manner.  The SCP is responsible for timely submission of SLA exception requests.  MSI will notify SCP with automated alerts prior to SLA ticket breach. MSI will not provide SLA breach reminders via Email or phone. For ticket breaches, MSI exceptions will be approved without MSI providing SLA breach reminders via Email or phone to SCP. XXXx will remain fully engaged during all MIRTs, including providing MIM communications.
Sample 1

Related to Major Incident Management

  • Incident Management 3.1. We shall notify You without undue delay after We becomes aware of any accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Data, including Personal Data, stored or otherwise processed by Us or Our sub-processors of which We become aware (“Security Incident”).

  • Exit Management The Contractor shall perform its relevant Exit Management obligations as part of the Framework whether applicable on either the expiry or early termination of this Agreement.

  • Management of Change 40.1.1 The parties to this collective agreement accept that change in the health service is necessary in order to ensure the efficient and effective delivery of health services. They recognise a mutual interest in ensuring that health services are provided efficiently and effectively, and that each has a contribution to make in this regard.

  • Change Management BellSouth provides a collaborative process for change management of the electronic interfaces through the Change Control Process (CCP). Guidelines for this process are set forth in the CCP document as amended from time to time during this Agreement. The CCP document may be accessed via the Internet at xxxx://xxx.xxxxxxxxxxxxxxx.xxxxxxxxx.xxx.

  • Pain Management Inpatient rehabilitation for Pain Management is excluded.

  • Emergency Management The plan shall also address the assumption of operations of the program or facility by Department in the event of Contractor's bankruptcy or financial insolvency or if Contractor is unable to operate the facility.

  • Disease Management If you have a chronic condition such as asthma, coronary heart disease, diabetes, congestive heart failure, and/or chronic obstructive pulmonary disease, we’re here to help. Our tools and information can help you manage your condition and improve your health. You may also be eligible to receive help through our care coordination program. This voluntary program is available at no additional cost you. To learn more about disease management, please call (000) 000-0000 or 0-000-000-0000. About This Agreement Our entire contract with you consists of this agreement and our contract with your employer. Your ID card will identify you as a member when you receive the healthcare services covered under this agreement. By presenting your ID card to receive covered healthcare services, you are agreeing to abide by the rules and obligations of this agreement. Your eligibility for benefits is determined under the provisions of this agreement. Your right to appeal and take action is described in Appeals in Section 5. This agreement describes the benefits, exclusions, conditions and limitations provided under your plan. It shall be construed under and shall be governed by the applicable laws and regulations of the State of Rhode Island and federal law as amended from time to time. It replaces any agreement previously issued to you. If this agreement changes, an amendment or new agreement will be provided.

  • AGREEMENT MANAGEMENT A. Contractor may change Project Manager but the Energy Commission reserves the right to approve any substitution of the Project Manager.

  • Account Management 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality.

  • Program Management 1.1.01 Implement and operate an Immunization Program as a Responsible Entity

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