Examples of Complaints handling in a sentence
Complaints that we do not handle swiftly can greatly add to our workload and are more costly to administer.The Complaints Handling Procedure will help us do our job better, improve relationships with our customers and enhance public perception of Inverclyde IJB.
The Model Complaints Handling Procedures (MCHPs) were revised in 2019 by the SPSO in consultation with all sectors.
VersionDescriptionDate1PublishedAugust 20212Published ContentsForeword 3Structure of the Complaints Handling Procedure 4Overview of the CHP 5Expected behaviours 6Maintaining confidentiality and data protection 7ForewordOur Complaints Handling Procedure reflects Inverclyde Integration Joint Board’s (IJB) commitment to valuing complaints.
When using the CHP, please also refer to the ‘SPSO Statement of Complaints Handling Principles' and good practice guidance on complaints handling from the SPSO.
Our Complaints Handling Procedure will enable us to address a customer's/service user’s dissatisfaction and may help us prevent the same problem from happening again.
This Complaints Handling Procedure (CHP) explains to staff how to handle complaints.