Complaint Handling definition

Complaint Handling. User is responsible for handling any complaint with regard to a customer. User must promptly notify Autobooks of any complaint with regard to Autobooks, and Autobooks will handle the receipt of complaints in accordance with its current policies and procedures. If Autobooks is unable to resolve an issue to User’s satisfaction, the complaint resolution procedures in the Agreement will control the process. Statements: Merchant statements are available online, after appropriate login, through the Accounting Services. EXHIBIT F Autobooks Pricing Schedule This Exhibit sets forth the fees Autobooks will charge for its software and services. Prices may vary based on promotional offerings available and additional items charged by the financial institution. Please refer to the financial institution’s current business online banking fee schedule for all online banking fees. These prices are subject to change from time to time. Autobooks Pricing Schedule Fee Description Autobooks Monthly Account Maintenance Fee $10.00 (first 60 days free) Bank Monthly Xxxx Pay Fee (optional)* * Autobooks Incoming Transaction Processing Fee (Credit Card) 2.89% of transaction amount Autobooks Incoming Transaction Processing Fee (ACH, automatic check deposits (also known as lockbox) 1.00% of transaction amount for ACH 1.99% of transaction amount for Lockbox, up to a maximum of $10.00 Autobooks ACH and Automatic Check Deposit Return / Reject** $25.00 each Autobooks Credit Card Payment Chargeback Request or Return** $25.00 each Bank Xxxx Payment Return / Reject* * *If you opt for xxxx pay, there may be a monthly fee charged by the financial institution. Please refer to the financial institution’s current business online banking fee schedule for the most up to date pricing.
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Complaint Handling means handling and resolution of complaints in the financial services sector.
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Complaint Handling means all the processes used to handle a complaint, including intake, screening, opening a case, assigning, investigating, attempting resolution, referring, closing a case, performing follow-up activities, and documenting and record keeping.
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Examples of Complaint Handling in a sentence

  • We will handle complaints in accordance with the Complaint Handling Procedure on our website, and the TCP Code.

  • For the most recent version of these Complaint Handling Procedures, please go to xxx.xxxxxxxxxxxxxxx.xx/xxxxxxxxxx.

  • Training in complaint handling Effective Complaint Handling in Adult Social Care is the latest addition to our range of training courses for local authority staff.

  • This adds to the generic Good Complaint Handling (identifying and processing complaints) and Effective Complaint Handling (investigation and resolution), and courses for social care staff at both of these levels.

  • If you are the Complainant, you must provide the Complaint Handling Officer with a copy of the Complaint Notice.

  • Complaints Handling Procedures assigns SE, PIU as the Chief Complaint Handling Officer with set roles and responsibilities.

  • Policy No. 3 [Complaint Handling, Supervisory Investigations and Internal Discipline]; and3.

  • The annual self-assessment against the Complaint Handling Code for scrutiny and challenge.

  • A Complaint Handling Mechanism to address procurement complaints received by the proposed Project will be put in place by each Implementing Agency.

  • You can contact the FCAC as follows: Phone: 0-000-000-0000 (English, toll-free) 0-000-000-0000 (French, toll-free) 0-000-000-0000 (fax) Online: visit: xxxx-xxxx.xx.xx e-mail: xxxx@xxxx-xxxx.xx.xx Mail: Financial Consumer Agency of Canada 6th Floor, Enterprise Building 000 Xxxxxxx Xxxxxx Xxxx Xxxxxx, Xxxxxxx, X0X 0X0 For the most recent version of these Complaint Handling Procedures, please visit xxxx.xx/xxxxxxxxxx.


More Definitions of Complaint Handling

Complaint Handling. User is responsible for handling any complaint with regard to a customer. User must promptly notify Autobooks of any complaint with regard to Autobooks, and Autobooks will handle the receipt of complaints in accordance with its current policies and procedures. If Autobooks is unable to resolve an issue to User’s satisfaction, the complaint resolution procedures in the Sub-Merchant Agreement will control the process. Statements: Merchant statements are available online, after appropriate login, through the Accounting Services. EXHIBIT E Autobooks Pricing Schedule
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Related to Complaint Handling

  • Complaints means each of the following documents:

  • Product Complaint means any written, verbal or electronic expression of dissatisfaction regarding the Product, including without limitation reports of actual or suspected product tampering, contamination, mislabeling or inclusion of improper ingredients.

  • Complaint means any formal written complaint raised by a Contracting Body in relation to the performance of this Framework Agreement or any Call-Off Contract in accordance with Clause 44 (Complaints Handling and Resolution);

  • Service Complaints For service problems or complaints, you should contact your local utility by calling: AEP Ohio at 000.000.0000. IN THE EVENT OF AN ENERGY-RELATED EMERGENCY, SUCH AS A POWER OUTAGE OR DOWNED POWER LINE, PLEASE VACATE THE AREA BY A SAFE DISTANCE AND CALL YOUR LOCAL UTILITY or 911. Authorization/Representation/Letter of Agency:By entering into this Agreement, you authorize XOOM to act on your behalf under your local utility’s tariffs in accordance with the rules and regulations of the PUCO. You acknowledge that you are your local utility account holder, or a person legally authorized to execute this Agreement on behalf of the account holder for electricity service and are at least eighteen (18) years of age. You agree to authorize XOOM to obtain your credit information and you agree to authorize your local utility to release all information relating to your historical and current electricity usage, billing and payment history to XOOM or its authorized representatives. You acknowledge that XOOM has full authority to make all rates and tariff selections necessary to meet its obligations under this Agreement. You may rescind this authorization at any time by contacting XOOM. Neither your social security number, customer account number nor any other customer financial information will be released by XOOM, except where such release is required by court order or by Commission Order or Rule, without your affirmative written consent. Execution of this Agreement shall constitute authorization for the release of this information to XOOM.

  • Handling means any installation, handling, generation, storage, treatment, use, disposal, discharge, release, manufacture, refinement, presence, migration, emission, abatement, removal, transportation, or any other activity of any type in connection with or involving Hazardous Materials.

  • Allegation means any written or oral statement or other indication of possible scholarly misconduct made to an institutional official.

  • SMS means Short Message Service.

  • Complainant means an individual who is alleged to be the victim of conduct that could constitute sexual harassment.

  • Complaint Investigation means an investigation of any complaint that has been made to a proper authority that is not covered by an abuse investigation.

  • Adverse Event means any untoward medical occurrence in a patient or clinical investigation subject administered a pharmaceutical product and that does not necessarily have a causal relationship with the treatment. An adverse event can therefore be any unfavourable and unintended sign (including an abnormal laboratory finding), symptom, or disease temporally associated with the use of a medicinal product, whether or not related to the medicinal product.

  • pseudonymisation means the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person;

  • Alert means events may occur, are in progress, or have occurred that could lead to a release of radioactive material but that the release is not expected to require a response by offsite response organizations to protect persons offsite.

  • Transport means the most efficient and available method of conveyance. In all cases, where practical, economy fare will be utilized. If possible, the Insured’s Common Carrier tickets will be used.

  • Billing involves the provision of appropriate usage data by one Telecommunications Carrier to another to facilitate Customer Billing with attendant acknowledgments and status reports. It also involves the exchange of information between Telecommunications Carriers to process claims and adjustments.

  • Group Grievance is defined as a single grievance, signed by a Xxxxxxx or a Union Representative on behalf of a group of employee who have the same complaint. Such grievances must be dealt with at successive stages of the Grievance Procedure commencing with Step 1. The grievors shall be listed on the grievance form.

  • Policy Grievance shall be signed by a xxxxxxx or a Union representative or, in the case of an Employer's policy grievance, by the Employer or its representative.

  • Contractor Sensitive Information means any information provided by the Contractor to the Authority (disregarding any protective marking or assertion of confidentiality) which: is specified as Contractor Sensitive Information in Schedule 7 and has not lost its sensitivity according to the justifications and durations set out in that Schedule; and is exempt information pursuant to sections 33(1) or 36, 38 or 39 of FOISA (having regard for that purpose to the public interest there might be in disclosing such information as referred to in section 2(1)(b) of FOISA).

  • CMS means the Centers for Medicare and Medicaid Services.

  • Scheduling means the actions of Seller and/or its designated representatives pursuant to Section 4.2, of notifying, requesting and confirming to ISO- NE the quantity of Energy to be delivered on any given day or days (or in any given hour or hours) during the Services Term at the Delivery Point.

  • Procurement Process means the process commenced by the issuing of this Invitation and concluding upon the award of a contract (or other outcome as determined by Tetra Tech International Development) or upon the earlier termination of the process

  • Protocol means, in respect of any category of object and associated rights to which this Convention applies, the Protocol in respect of that category of object and associated rights;

  • Client Application means an application developed by Licensee that a) utilizes the Runtime Product, b) is installed fully on an end user’s machine, with all report processing local to that machine, and c) adds significant and primary functionality to the Runtime Product.

  • Retaliatory personnel action means denial of any right guaranteed under the Act and any threat, discharge, including a constructive discharge, suspension, demotion, unfavorable reassignment, refusal to promote, disciplinary action, sanction, reduction of work hours, reporting or threatening to report the actual or suspected immigrant status of an employee or the employee’s family, or any other adverse action against an employee.

  • Information processing system means an electronic system for creating, generating, sending, receiving, storing, displaying, or processing information.

  • Centralized prescription processing means the processing by a pharmacy of a request from another pharmacy to fill or refill a prescription drug order or to perform processing functions such as dispensing, drug utilization review, claims adjudication, refill authorizations, and therapeutic interventions.

  • Environmental Complaint shall have the meaning set forth in Section 4.19(d) hereof.