CLIENT ACCESS TO THE SERVERS Sample Clauses

CLIENT ACCESS TO THE SERVERS. Customer is allowed to access their server only after providing the PO to Service Provider. The Customer is provided with 2 IPs and 24x7x365 monitoring of servers is maintained.
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CLIENT ACCESS TO THE SERVERS. Customer is allowed to access their server only after providing the PO to CtrlS. The Customer is provided with 2 IPs and 24x7x365 monitoring of servers is maintained. Schedule A to Annexure-1 As mentioned in the Service Catalogue the following Services will be provided by CtrlS. In the event there is a disruption in Service or alarm is triggered, the troubleshooting and resolution of the problem in respect of each Service, where applicable, shall be as follows: TROUBLESHOOTING & RESOLUTION TIMES Priority Priority Definition Mean Time to Assist (MTTA)/R esponse Time Mean Time to Repair (MTTR )/Resoluti on Time Updates High Out of Service –Eg: N/W, Device Down, Power Down or Infrastructure down at CtrlS Datacenter Premises. 15 minutes* 8 Hours 1 Hour Interval Medium Partial/Intermittent Service Interruptions – Eg: System, N/W performance degraded but still functioning. (For services being provided by CtrlS and inside its premises) 30 minutes * 24 Hours 4 Hour Interval Low All Change requests, Access Requests etc. 1 Hour * 48 Hours 12 Hours * Time starts when the problem is detected by CtrlS Help Desk team or reported by the customer and ends on assistance/repair as applicable & * Resolution norms for different hardware problems will depend on the SLAs with respective vendors.  95% of the calls will be attended to within the stipulated response time - Measured on a quarterly basis.  90% of the calls will be closed within the stipulated resolution time - Measured on a quarterly basis  Resolution norms will not include WAN link Schedule B to Annexure – 1 ESCALATION PROCEDURE
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Related to CLIENT ACCESS TO THE SERVERS

  • Access to the Services ID’s for access to Vendor Core Research and Analyst Inquiry may not be shared. Access to the Services is restricted to the number of named individuals (each a “Licensed User”) as identified in the Customer Purchase Order.

  • Access to the Service 2.1. The Service is accessed either from a web browser (Microsoft IE 6.0 or above) or directly by utilising the Web Service interface. If accessing via the internet, the URL is as directed by your GBG Account Manager.

  • Access to the Site 22.1 The Contractor shall allow the Engineer and any person authorized by the Engineer access to the Site, to any place where work in connection with the Contract is being carried out or is intended to be carried out and to any place where materials or plant are being manufactured / fabricated / assembled for the works.

  • ACCESS TO OPERATIONS SUPPORT SYSTEMS 2.1 BellSouth shall provide Max-Tel access to operations support systems (“OSS”) functions for pre-ordering, ordering and provisioning, maintenance and repair, and billing. BellSouth shall provide access to the OSS through manual and/or electronic interfaces as described in this Attachment. It is the sole responsibility of Max-Tel to obtain the technical capability to access and utilize BellSouth’s OSS interfaces. Specifications for Max-Tel ’s access and use of BellSouth’s electronic Version R4Q01: 12/01/01 interfaces are set forth at xxx.xxxxxxxxxxxxxxx.xxxxxxxxx.xxx and are incorporated herein by reference.

  • Access to the Work The Design Professional and its representatives shall have access to the Work at all times while it is in progress, and shall comply with all job site safety rules.

  • Internet Access Data and information may be made electronically accessible to the Company through Internet access to one or more links provided by the Administrator or a sub-administrator (“Web Link”). All rights in Web Link (including text and “look and feel” attributes) are owned by the sub-administrator. Any commercial use of the content or any other aspect of Web Link requires the written permission of the sub-administrator. Use of the Web Link by the Company will be subject to any terms of use set forth on the web site. Web Link and the information (including text, graphics and functionality) in the Web Link is presented “As Is” and “As Available” without express or implied warranties including, but not limited to, implied warranties of non-infringement, merchantability and fitness for a particular purpose. The sub-administrator neither warrants that the Web Link will be uninterrupted or error free, nor guarantees the accessibility, reliability, performance, timeliness, sequence, or completeness of information provided on the Web Link.

  • Internet Access to Contract and Pricing Information Access by Authorized Users to Contract terms and pricing information shall be made available and publically posted on the OGS website. To that end, OGS shall publically post the Contract Pricelist, including all subsequent changes in the Contract offerings (adds, deletes, price revisions), Contractor contact information, and the Contract terms and conditions, throughout the Contract term.

  • Software Support Services 6.1 The Software Support Services shall comprise:

  • Access to PHI Business Associate shall provide access to PHI in a Designated Record Set to Covered Entity or as directed by Covered Entity to an Individual to meet the requirements under 45 CFR § 164.524. Business Associate shall provide such access in the time and manner reasonably designated by Covered Entity. Within three (3) business days, Business Associate shall forward to Covered Entity for handling any request for access to PHI that Business Associate directly receives from an Individual.

  • Information and Support The NTO shall obtain from the ISO, and the ISO shall provide to the NTO, the necessary information and support services to comply with their obligations under this Article.

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