Accounting to You. The firm will make arrangements for all your investments policies and/or contracts to be registered in your name unless you first instruct us otherwise in writing. You have a right to inspect copies of contract notes and entries in our records in relation to transactions on your behalf. For such a request we reserve the right to give you copies of such documents rather than access to the original records. We will forward to you all documents showing ownership of your investments as soon as practicable after we receive them; where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them all to you. All such documents may be sent by post and this would be at your risk. In some cases the documentation will be sent to you direct from the product provider. We will outline from the outset whether our advice will cover your entire financial planning needs or whether it will focus on a specific area giving consideration to any restriction you may place on the advice you need.
Accounting to You. Other than as part of our discretionary management service, we will confirm to you in writing the reason for recommending any transaction executed on your behalf. We will communicate with you in English and wherever possible jargon free and plain English. We will also make arrangements for all your investments to be registered in your name, unless you first instruct us otherwise in writing. We will forward to you all documents showing ownership of your investments as soon as practicable after we receive them; where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you. Best Execution When placing orders on your behalf in relation to financial instruments we will take all sufficient steps to achieve what is called ‘Best Execution’ of the order. We have in place a policy and procedures which are designed to obtain the best possible execution result. A copy of our Best Execution policy is available on request. Investment Objectives and Restrictions Advice or recommendations offered to you will be based on your stated investment objectives, attitude to risk and any restrictions you wish to place on the type of investments or policies you are willing to consider. Details of your stated investment objectives will be included in the suitability report we will issue to you to confirm our recommendations. Methods of Communication We will enter into communication with you through whatever means are convenient and appropriate to you and us for the circumstances concerned. This may include face to face meetings, letter, telephone, E-mail and other suitable electronic methods of communication. Communications will ordinarily be in English, in respect of both oral and written communications. The term “electronic” communication covers many categories of communications and includes (amongst others) video conferencing, fax, email, SMS, business-to-business devices and mobile device applications. We are required by the FCA to keep records of any telephone conversations or other electronic communications with our clients in relation to the arranging of transactions in investments that are categorised as financial instruments.
Accounting to You. 19. We will make arrangements for all your investment policies and/or contracts to be registered in your name unless you first instruct us otherwise in writing. You have a right to inspect copies of contract notes and entries in our records in relation to transactions on your behalf. In that request we reserve the right to give you copies of such documents rather than access to the original records. We will forward to you all documents showing ownership of your investment policies and/or contracts as soon as practicable after we receive them. Where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you.
Accounting to You. We will forward to you any documents we receive in relation to business transacted as soon as practicable; where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you.
Accounting to You. We will make arrangements for all your investments/contracts to be registered in your name unless you first instruct us otherwise in writing. You have a right to inspect copies of contract notes and entries in our records in relation to transactions on your behalf. In that request we reserve the right to give you copies of such documents rather than access to the original records. We will forward to you all documents showing ownership of your policies as soon as practicable after we receive them. Where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you. All such documents may be sent by post and this would be at your risk. We require our clients to give us instructions in writing, or we may confirm our understanding in writing (by post or by email) in order to avoid possible disputes. This will usually be in the form of a proposal or application form. We will, however, accept oral instructions in certain instances provided they are subsequently confirmed in writing.
Accounting to You. When we arrange investments for you we will make arrangements for all your investments to be registered in your name unless you first instruct us otherwise in writing. We will forward to you all documents showing ownership of your investments as soon as practicable after we receive them; where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you. BEST EXECUTION POLICY It is in the interests of our clients and Hencilla Canworth ltd that we obtain the best possible result when placing orders with other firms (e.g. third party brokers) for the execution of client orders or when transmitting orders on behalf of clients for particular investments. We are required under the Rules of the Financial Services Authority to take all reasonable steps to provide ‘best execution’ when carrying out such transactions. Where we place or transmit orders for such investments on behalf of our clients, we may utilise the services of a third party broker and base our decision to place or transmit an order on the price and cost of execution of the order. Full details of our best execution arrangements are provided in our Best Execution Policy, a copy of which can be provided on request. MEANS OF COMMUNICATION We will enter into communication with you through whatever means are convenient to you and us, including face-to-face, telephone, e-mail and other acceptable electronic communication methods. This information will be provided free of charge. Our communications will be in English, both in respect of oral and written communications. You may at any time choose to request information in paper and free of charge that has previously been provided to you by means other than paper. For example, where a communication was originally sent by email. You may at any time choose to change your preferences as to how we communicate with you. However, where you choose to do this, we will require you to confirm this change in writing to us. You may at any time choose to request information in paper and free of charge that has previously been provided to you by means other than paper. For example, where a communication was originally sent by email. You may at any time choose to change your preferences as to how we communicate with you. However, where you choose to do this, we will require you to confirm this change in writing to us. RECORDS OF COMMUNICATIONS We are required by our Re...
Accounting to You. We will confirm to you in writing the basis or our reason for recommending the transaction executed on your behalf. We will also make arrangements for all your investments to be registered in your name unless you first instruct us otherwise in writing. We will forward to you all documents showing ownership of your investments as soon as practicable after we receive them; where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you.
Accounting to You. We will forward to you all documents showing ownership of your investments as soon as practicable after we receive them. Where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you.
Accounting to You. 19 We will make arrangements for all your investments/contracts to be registered in your name unless you first instruct us otherwise in writing. You have a right to inspect copies of contract notes and entries in our records in relation to transactions on your behalf. In that request we reserve the right to give you copies of such documents rather than access to the original records. We will forward to you all documents showing ownership of your policies as soon as practicable after we receive them. Where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you. Financial Services Compensation Scheme (FSCS) 20 We subscribe to the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. You will find up-to-date details of the FSCS’s compensation limits, eligibility and details of how to make a claim on its website xxx.xxxx.xxx.xx. As at May 2017, the limits are:- Investment Most types of investment business are covered for 100% of the first £50,000. Insurance • Insurance Business: there is no upper limit on the amount of protection. (for claims against firms declared in default from 3 July 2015). • Long-term insurance benefits are protected 100%. Claims under compulsory insurance, professional insurance and certain claims for injury, sickness or infirmity of the policyholder are protected at 100% • Protects 90% of other types of claim with no upper limit. Home finance products mortgages and home purchase plans Advising on or arranging house purchase finance is covered for 100% of the first £50,000 (per person). Further information about compensation scheme arrangements is available from the FSCS. Complaints 21 If you should have any complaint about the advice you receive or a product you have bought please write or call the Compliance Director at Tavistock Financial Ltd, Xxxx 0 Xxxxxxxxxxxx Xxxxxxxx Xxxx, Xxxxxxxxxxxx, Xxxxxxxxxx, XX00 0XX. Telephone Number 00000-000000. If following our subsequent investigation and response you are still not satisfied you may contact the Financial Ombudsman Service (xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx; Xxxxx Xxxx Xxxxx, 000 Xxxxx Xxxx, London, E14 9SR). Full details are contained within our internal complaints procedure, which is available to you on request at any time.
Accounting to You. We will make arrangements for all your investments/contracts to be registered in your name unless you first instruct us otherwise in writing. You have a right to inspect copies of contract notes and entries in our records in relation to transactions on your behalf. In that request we reserve the right to give you copies of such documents rather than access to the original records. • We will forward to you all documents showing ownership of your policies as soon as practicable after we receive them. Where a number of documents relating to a series of transactions is involved, we will normally hold each document until the series is complete and then forward them to you
