Examples of Severity 1 Incident in a sentence
Severity 1 (“Critical”) Incidents: A Severity 1 Incident means the (i) production system is severely impacted or completely shut down, or (ii) system operations or mission-critical applications are inoperable, or (iii) mission-critical applications that have experienced repeated material system interruptions that are effectively making the applications inoperable.
Severity 1 (“Critical”) Incidents: A Severity 1 Incident means the (i) production system is severely impacted or completely shut down, or (ii) system operations or mission-critical applications are inoperable, or (iii) mission-critical applications have experienced repeated material system interruptions that are effectively making the applications inoperable.
A Severity 1 Incident is any issue with the Contractor’s platform that affects the majority of State-authorized users and prevents them from executing their jobs in full and that no work arounds have been Identified.
Contractor will provide the State a service level credit of .5% of its monthly invoice for fees related to each affected testing site each for each Severity 1 Incident that does not meet this response time standard.
If Customer believes a Service Request may be a Severity 1 Incident, it must report the Incident by telephone.