Examples of Support Request in a sentence
The State shall classify its requests for Error corrections in accordance with the support request classification and definitions of the Service Level Table set forth in Section 3.4 (each a "Support Request").
The JDAC Support Request form(s) must be submitted to JDAC a minimum of thirty (30) calendar days preceding the WMATA Operating Week, which begins Saturday morning at 00:01 A.M., to allow WMATA sufficient advance notice to schedule personnel and equipment and to adjust WMATA operations and maintenance to accommodate Permittee’s request insofar as possible.
If the Contractor fails to respond to a Support Request within the applicable Service Level response time or to Resolve a Support Request within the applicable Service Level Resolution time, the State will be entitled to the corresponding service credits specified in the table below ("Service Credits"), provided that the relevant Error did not result from a State Cause.
Response and Resolution times will be measured from the time Contractor receives a Support Request until the respective times Contractor has (a) responded to that Support Request, in the case of response time and (b) Resolved that Support Request, in the case of Resolution time.
The State shall include in each Support Request a description of the reported Error and the time the State first observed the Error.