Examples of Support Request in a sentence
Response and Resolution times will be measured from the time Contractor receives a Support Request until the respective times Contractor has (i) responded to, in the case of response time and (ii) Resolved such Support Request, in the case of Resolution time.
Support RequestFor the purposes of this agreement, a Support Request is generally defined as a request for support to fix a defect in existing device or a request for support that involves functionality of the stated device.
With respect to any Critical Service Error Support Request, until such Support Request is Resolved, Contractor will escalate that Support Request within sixty (60) minutes of the receipt of such Support Request by the appropriate Contractor support personnel, including, as applicable, the Contractor Service Manager and Contractor’s management or engineering personnel, as appropriate.
When submitting an Support Request, Customer is responsible for setting the initial severity level in accordance with the severity table below.
When submitting a Support Request, Customer is responsible for setting the initial severity level in accordance with the severity table below.