Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.
Support Request means a request from the Customer made by telephone or via the Support Portal, in relation to an Incident.
Support Request has the meaning set forth in Section 3.4(a).
Examples of Support Request in a sentence
If this Basic level of support cannot immediately resolve the problem, the Support Request is escalated to Advanced Level, which requires involvement of technical support specialists.
In addition, Customers may send an email to xxxxxxx@xxxxxxxxxx-xx.xxx or submit a Support Request through Sourcewell’s support portal (xxxx://xxx.xxxxxxxxx.xxx/support).
More Definitions of Support Request
Support Request means a request from the Customer to Maintel for Services made by telephone or e-mail, in relation to an Incident, in accordance with the Service Levels.
Support Request means initiation of a request during Support
Support Request means a request communicated by Customer to EnterpriseDB using the designated procedure to report an Error and to request a correction of such Error.
Support Request means an Incident reported by the Client to Qumu Customer Support Services.
Support Request means a Customer request made to Tanium in accordance these Support Services Terms and Conditions.
Support Request or “Support Requests” means the official log for assistance with Sage. Each Support Request will be assigned a unique reference number to track the Resolution Process.