Support Request definition

Support Request means a request for assistance received by Blackboard's Service Desk and/or Service Desk Infrastructure from an Authorized User, such as any answered phone call, answered email, or answered chat.

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Support Request means a request from the Customer made by telephone or via the Support Portal, in relation to an Incident.

Support Request means a request from the Customer to Maintel for Services made by telephone or e-mail, in relation to an Incident, in accordance with the Service Levels.

Examples of Support Request in a sentence

• Technical Account Manager (“TAM”) management team copied on each Support Request submitted by Customer to ensure immediate escalation.

• If the Support Request is not engaged or opened in a timely fashion, active TAM managers are automatically notified.

• However, once submitted, the Technical Support Contact or reporter of the Support Request may enter the Support Portal and directly update the Support Request to include the “Severity 1 Error” or “Severity 2 Error” classification to engage in the 24-hour support process accordingly.

• Support Request Classification Description: Any Service Error Comprising or Causing any of the Following Events or Effects Critical Service Error ● Issue affecting entire system or single critical production function; ● System down or operating in materially degraded state; or ● Widespread access interruptions.

• Notification: Support Request via Jira Service Desk Priority 4 Operational question or support request affecting one end-user.

More Definitions of Support Request

Support Request has the meaning set forth in Section 3.4(a).

Support Request means initiation of a request during Support‌

Support Request means a Customer request made to Tanium in accordance these Support Services Terms and Conditions.

Support Request means a request communicated by Customer to EnterpriseDB using the designated procedure to report an Error and to request a correction of such Error.

Support Request means an Incident reported by the CUSTOMER to QUMU Customer Support Services.

Support Request means a written request for resolution of a Defect submitted by Client to MMI.

Support Request means a request for assistance from Customer to Supplier Support with respect to the Software’s functionality or behavior.