Customer and Stakeholder Engagement Strategy definition

Customer and Stakeholder Engagement Strategy or “CSES” means the Customer and Stakeholder Engagement Strategy in the agreed terms marked CSES and any replacement Customer and Stakeholder Engagement Strategy revised in accordance with paragraph 9.3 (Customer and Stakeholder Engagement Strategy) of Schedule 7.2 (Customer Experience and Engagement);
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Customer and Stakeholder Engagement Strategy means the Customer and Stakeholder Engagement Strategy in the agreed terms marked CSES and any replacement Customer and Stakeholder Engagement Strategy revised in accordance with paragraph 3.11 of Schedule 7.2 (National Rail Passenger Surveys and Customer and Communities Improvement Fund);
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Customer and Stakeholder Engagement Strategy or “CSES” means the Customer and Stakeholder Engagement Strategy in the agreed terms marked CSES and any replacement Customer and Stakeholder Engagement Strategy revised in accordance with paragraph 9 (Customer and Stakeholder Engagement Strategy) of Schedule 7.2 (Customer Experience and Engagement); “Customer Report” means a report in the format and providing the information specified in the Customer and Stakeholder Engagement Strategy published in accordance with paragraph 10.1 (Customer Report) of Schedule 7.2 (Customer Experience and Engagement); “Customer Service Quality Inspection” means an inspection (and provision of reports as specified) of the Operator’s customer facing systems and procedures against the Service Quality Indicators in the manner specified in Part 3 of the Service Quality Schedules and in accordance with the requirements of Schedule 7.3 (Service Quality Regime); “Data Protection Act” means the Data Protection Act 2018; “Data Protection Legislation” means all Laws relating to data protection, the Processing of Personal Data and privacy in force from time to time including the UK GDPR, Data Protection Act 2018, and, to extent that they are applicable, the Privacy and Electronic Communications (EC Directive) Regulations 2003 (as may be amended by the proposed Regulation on Privacy and Electronic Communications); “Data Subject” has the meaning given to it in the Data Protection Legislation; “Data Site Information” has the meaning given to it in paragraph 3.1 (Data Site Information) of Schedule 15.1 (Reletting Provisions); “Data Site Monitor and Index” or “DSMI” has the meaning given to it in paragraph 3.1 (Data Site Information) of Schedule 15.1 (Reletting Provisions); “Dataset” means the data specified in Appendix 1 (Environmental Information) to Schedule 6.2 (Environment and Sustainability) as the same may be amended from time to time by the Secretary of State; “Delay AttributionPrinciples and Rules” means the version of the document known as the Delay Attribution Principles and Rules referenced in the Network Code; “Delayed Cascade Mitigation Plan” has the meaning given to it in paragraph 3.9 of Schedule 2.2 (Security of Access Agreements, Rolling Stock Leases, Station and Depot Leases); “Delay Repay Compensation” means compensation payable to a holder of a valid ticket when such ticket holder’s journey is delayed as more particularly described in the Passenger’s Charter; “Departure Station” has the meaning given to it in paragraph ...
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Examples of Customer and Stakeholder Engagement Strategy in a sentence

  • With the guideline finalised we have been able to finalise our Customer and Stakeholder Engagement Strategy for PSP4, which outlines how we will build the PSP to reflect what is important for customers.

  • Customer and Stakeholder Engagement Strategy, Networks NSW, 22 November 2013.

  • Aurora Energy has prepared a detailed Customer and Stakeholder Engagement Strategy to ensure it realises its forecast uptake of aurora+ across the life of the 2022 Determination.

  • The actions and approaches we will take are laid out in this document, along with the values and principles that underpin them.This version of CrossCountry’s Customer and Stakeholder Engagement Strategy is dated October 2020 and replaces all previous versions.

  • This is chaired by the Head of Asset Delivery Planning.Chaired by the Head of Policy and Regulatory Strategy, the Customer and Stakeholder Engagement Strategy Group is responsible for informing, developing and scrutinising the customer and stakeholder engagement for PR24.

  • Stakeholder SurveyEach year we undertake a survey of our stakeholders’ perceptions regarding how we have performed, and this information is fed into the annual review of our Customer and Stakeholder Engagement Strategy (CSES).

  • For example:l Network Rail – collaboration on station improvements l Transport Focus – understanding research on customer prioritiesl Passenger Transport Executives – involvement in the creation and delivery of regional transport policiesWe are in regular contact with key stakeholders through our Customer and Stakeholder Engagement Strategy.

  • Global Ecology and Biogeography 12, 53-64.Dit Durell, S.E.A.l.V., Goss-Custard, J.D., McGrorty, S., West, A.D., Clarke, R.T. & Stillman, R.A. (2005).

  • The AER is required to determine the revenue 1 Customer and Stakeholder Engagement Strategy, Networks NSW, 22 November 2013.

  • Operators also publish their own strategy documents in line with their business goals, for example On our way to sustainability (Virgin Trains, 2015) and Southeastern’s Customer and Stakeholder Engagement Strategy (2014).

Related to Customer and Stakeholder Engagement Strategy

  • Regulatory Services Agreement means the agreement between BSEF and the Regulatory Services Provider whereby the Regulatory Services Provider provides market surveillance and trade practice surveillance functions as well as other compliance related services to the SEF operated by BSEF.