Consultative Support definition

Consultative Support means the assistance provided to Company upon request related to best practices and optimization of the Software.
Sample 1Sample 2Sample 3
Consultative Support means Gluu providing, at a mutually pre-determined scheduled time during Business Hours, up to one hour per session for a member of Gluu’s technical staff to discuss with a Named Contact one of the following tasks related to a the Supported Software running on a Supported Server: (a) assist with planning a scheduled rollout or upgrade of Supported Software, (b) performing a review of the configuration and making suggestions as appropriate (c) discussing performance-related issues and troubleshooting or providing recommendations to improve performance if possible. Consultative Support does not include performing network design or architecting, custom programming, support for Products that have been modified, on-site support, nor reviewing, configuring, or validating systems for use in clustering, redundancy, backup, or for emergency services. The maximum hours of Consultative Support Company may receive is eight (8) hours per year. Consultative Support is only included in certain Enterprise class subscriptions.
Sample 1

Examples of Consultative Support in a sentence

  • In the event that any downtime is caused by your intervention/error and then you approve the use of Consultative Support to remedy the error, then you are liable for the relevant Consultative Support charges incurred in resolving the problem.

  • Technical support other than described above, may be purchased separately as Consultative Support and is provided in accordance with Our Standard rate card (available on request).

Related to Consultative Support

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Family support services means providing opportunities for

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Program Manager refers to the professional management firm selected by the Owner as the Owner’s representative for the Project, and its employees and consultants.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Pharmacy support person means a person, other than a licensed pharmacist, a registered pharmacist-intern, or a registered pharmacy technician, who may perform nontechnical duties assigned by a supervising pharmacist under the pharmacist’s responsibility and supervision.

  • Customer Representative means the representative appointed by the Customer from time to time in relation to this Call Off Contract;

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that:

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • Community support services means services authorized,

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • Assistance means cash and any other benefits provided pursuant to this chapter.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • LOCKHEED MARTIN Procurement Representative means a person authorized by LOCKHEED MARTIN's cognizant procurement organization to administer and/or execute this Contract.