VoIP Time To Repair Service Level Agreement Credit Process Sample Clauses

VoIP Time To Repair Service Level Agreement Credit Process. To receive a credit, Customer must submit its written request (e-mail or fax is acceptable) to its Verizon account team within 30 business days after the month in which the SLA was not met. The timing and content of the request varies by Service Level Standard. Customer is responsible for tracking the time (on trouble tickets) that any unit of the Service is unavailable. In the event a trouble ticket is required to document an outage or service event for credit compliance, a trouble ticket can be generated either through the Verizon Customer Service Center or through the web-based Verizon Enterprise Center. The number for the assigned Verizon Customer Service Center is printed on Customer's invoice. Access to the Verizon Enterprise Center can be requested by registering at the Verizon Enterprise Center portal: xxxxx://xxxxxxxxxxxxxxxx.xxxxxxx.xxx. If the Verizon Customer Service Center confirms Customer's request (i.e., that the TTR threshold was missed), then the Customer shall receive a credit to its account equal to one day's share of the applicable Verizon VoIP Service MRC for each unit of the Service affected by the missed TTR threshold. No credits will be given with respect to units of service not affected by the missed TTR threshold. Customer may receive multiple TTR SLA credits in a given month.
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Related to VoIP Time To Repair Service Level Agreement Credit Process

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