SLA Credits. If, in any month, the Service Availability does not meet the Availability Commitment, then OKKAMI shall provide, a credit (“SLA Credit”) in accordance with the table below. Each SLA Credit will be calculated by multiplying (i) the prorated monthly subscription Service (or license) fee charged for the affected month by (ii) the applicable SLA Credit percentage set forth in the table below. SERVICE AVAILABILITY SLA CREDIT PERCENTAGE 100% – 99.9% 0.0% < 99.9% – 99.5% 2.0% < 99.5% – 98% 5.0% < 98% 10.0%
SLA Credits. SLA Credits, if issued to Customer’s account, shall be used only to offset future charges for certain Services as provided in the Service Level Agreement. SLA Credits may not be sold, converted to cash or transferred to Third Parties or Affiliates. SLA Credits shall expire on the termination or expiration of the MSA.
SLA Credits. Information provided to Customer through the VEC or through the IAC is for Customer information purposes only and will not be used to calculate any service credits that Customer may be entitled to pursuant to an applicable VoIP Service SLA. Under these SLAs, the maximum amount of credit available to Customer for any calendar month shall not exceed the simultaneous calling capacity MRC plus the applicable MRC for the related Internet Dedicated service under the Agreement.
SLA Credits. If average monthly Mean Time to Resolution or MTTR is not met, Globalgig will credit Customer with ten percent (10%) of the monthly recurring charge for the relevant Managed Network Service for the affected Covered Device for the given month.
SLA Credits. All credits for any type of disruption in services shall be governed by the SLA. These credits shall be the Customer’s sole and exclusive remedy for any disruption or interruption of the Services in this Agreement. The Customer must be in good standing with DoIT and the State of Illinois with respect to account receivables being current in order to submit a claim for, or receive, any credits.
SLA Credits. 4.1 For each 30 continuous minute period of qualifying outage minutes for a service in a measurement period, Xxxxxxxxxx.xxx will provide a SLA credit of 5% of the fees for the relevant service that was subject to the loss of service during the measurement period.
SLA Credits. Upon any failure with respect to the Managed Services SLA, Company will provide a 10% credit to the Customer’s account. It is agreed that in no event shall the maximum compensation per month prescribed in this Clause exceed 50 % of the service fee for the SLA Covered Services and/or in no event shall the aggregate maximum number of service credit described here above exceed fifteen days.
SLA Credits. During the Prepayment Term, the calculation of SLA credits, if any, for the Applicable Ports will be modified as follows: For any impacted port(s), the basis for any SLA credit calculations will be the lesser of: (i) the average monthly billed traffic for the preceding three (3) months, or (ii) the monthly allocated commitment based on the Prepayment, distributed among the ports in service for the month in question, using a weighted calculation to determine per-port allocation. All remaining terms and conditions contained in the Agreement relating to SLAs not amended by this Amendment shall remain in full force and effect. Upon expiration of the Prepayment Term, all SLAs will revert to the standard calculation based on the per-port MRC.
SLA Credits. Upon any failure with respect to the SLA, VPLS will provide a 10% credit to the client’s account. It is agreed that in no event shall the maximum compensation per month prescribed in this Clause exceed [50] % of the service fee for the SLA Covered Services and/or in no event shall the aggregate maximum number of service credit described here above exceed [fifteen] days.
SLA Credits. Customer will be eligible to receive a service credit of five percent (5%) of Customer’s monthly Subscription fee for the affected Data Subscription for each hour in which we fail to meet the above Data Service Level for such month (“SLA Credits”). In order to receive SLA Credits, Customer must make a request in writing to GovDocs via e-mail support or to Customer’s account manager (if applicable) within 30 days of the event giving rise to such SLA Credits. SLA Credits may not exceed the total amount of recurring fees Customer has paid to us for the month in which we failed to meet the Data Service Level, are forfeited at the expiration or termination of the Agreement, may not be aggregated and will not be paid in cash.
