Task 6 - Emergency Calls and Response Sample Clauses

Task 6 - Emergency Calls and Response. The Contractor shall provide at least two (2) telephone numbers which will be programmed into the System’s auto-dialer. Contractor’s Project Manager/ Supervisor shall respond, on-site, to calls from the auto dialer or from the County PM immediately or within 2 hours given the circumstances. Contractor shall rectify the problem as soon as possible to minimize System downtime. All auto- dialer service visits shall be recorded in the project logbook. The Contractor shall submit a written report to the County PM within one week after each auto-dialer service call. The report shall include reason for the auto-dialer call (description of the problem), actions taken, results, recommendation, time, and date of the call, number of hours worked, and name of technician. Contractor shall notify the County PM with details of each auto-dialer call within one day of the call. County will specify which alarm condition requires a one-hour response time during the kickoff meeting. Failure to respond within a reasonable time frame may result in termination of the Contract in accordance with the terms and conditions contained herein. Contractor shall pay any incidental fines resulting from late or non-response. For invoicing purposes, indicate date and time of auto-dialer service call, total number of hours worked, name of technician. As backup, a copy of the report (mentioned above) shall be attached. The Contractor shall also submit telephone/pager record, which lists all the auto-dialer calls received for the month of service the invoice is being submitted.
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Related to Task 6 - Emergency Calls and Response

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