System downtime subject to the SLA, means accumulated time during which the System is not available to the Company’s users or customers due to in-scope system or infrastructure failure and measured from the time the Company and/or its customers log a call with the selected bidder help desk of the failure or the failure is known to the selected bidder from the availability measurement tools to the time when the System is returned to proper operation. Any denial of service to the Company users and Company customers would also account as “System downtime”
System downtime subject to the SLA, means accumulated time during which the System is not available to the ITPO‟s users or customers due to in-scope application failure, and measured from the time ITPO, vendors log a call with the bidder manpower support of the failure or the failure is known to the bidder from the availability measurement tools to the time when the System is returned to proper operation.
System downtime means accumulated time during which the System is totally inoperable within the Scheduled Operation Time.
Examples of System downtime in a sentence
Customer acknowledges that availability of System Services is subject to normal System downtime and that SunGard is not responsible for delays or inability to access services caused by communications problems.
Any portion of a minute of System downtime shall be calculated as a full minute of System downtime.
System downtime cannot exceed four (4) hours within a 24 hour period.
A given instance of System downtime shall start after receipt by the Contractor of a bona fide Department service request to remedy any operational System deviation, error, or failure condition(s), and end with documented proof by Contractor to the Department that such System status has been fully restored to the applicable agreed operational specifications and made ready for productive Department use.
System downtime will be reckoned only during the working hours i.e. between 9.30 and 17.30 hours (8 hours) on working days.
More Definitions of System downtime
System downtime means the accumulated time during which the System is not performing in accordance with the Standard of Performance due to product failure measured from the time the Supplier is informed by phone of the product failure to the time when the System is returned to proper operation.
System downtime means the accumulated time during which the System is not operating in accordance with the Requirements Specification except for occasions where the failure is due to factors for which the Contractor is not responsible.
System downtime subject to the SLA, means accumulated time during which the System is not available to the Bank‘s users or customers due to in-scope system or infrastructure failure, and measured from the time the Bank and/or its customers log a call with the Bidder of the failure or the failure is known to the Bidder from the availability measurement tools to the time when the System is returned to proper operation. Any denial of service to the Bank users and Bank customers would also account as ―System downtime‖
System downtime means any interruption of access to the Hosting Web Site as measured by the System Availability Monitoring Mechanism. System Downtime specifically excludes (i) any Scheduled Downtime; (ii) inability to access the System resulting from failure in the internet backbone or networks not directly managed by NCR or its subcontractors, licensors or agents; (iii) erroneous System monitoring, in which NCR establishes that the incorrect reporting of the inability to access the System was due to failure in the monitoring mechanism rather than a failure in the System; (iv) an Extreme Service Interruption Event; or (v) any System Downtime caused by Customer.
System downtime means any interruption of access to the Hosting Web Site as measured by the System Availability Monitoring Mechanism. System Downtime specifically excludes (i) any Scheduled Downtime; (ii) inability to access the System resulting from failure in the internet backbone or networks not directly managed by NCR or its subcontractors or agents; (iii) erroneous System monitoring, in which NCR establishes that the incorrect reporting of the inability to access the System was due to failure in the monitoring mechanism rather than a failure in the System; (iv) an Extreme Service Interruption Event; or (v) any System Downtime caused by Customer.
System downtime subject to the SLA, means accumulated time during which the System is inoperable either totally or partially due to failure of system or infrastructure in scope of the SI. This shall be measured as per the metrics provided in the SLA. The downtime would be measured from the time the NCVET and/or its end-users log a call with the System Integrator’s helpdesk regarding a failure they notice or the failure is known to the SI from availability measurement tools. The downtime for SLA purpose would be considered until such time the System is returned to proper and complete operation.
System downtime means the total time per calendar month out of the System Scheduled Uptime, as measured in minutes, that the System for which availability is being computed is not Available for Use.