Midoffice Maintenance and Support Terms Sample Clauses

Midoffice Maintenance and Support Terms. Midoffice shall provide Customers with the appropriate level of support in accordance with the terms of the Agreement and as outlined in this Support Policy. Customer technical support staff must be capable of performing installation and configuration support, answering technical inquiries regarding the LDP/PD Software and performing hardware problem determination. Upon notification of an Error, Customer shall grant Midoffice reasonable remote access to the computer system(s) on which the LDP/PD Software operates, the LDP/PD Software and all Documentation and records, and shall, upon Midoffice’s reasonable request, provide assistance (including sample output and other diagnostic information) in order for Midoffice to adequately provide the support services. Customer will provide the means for remote access as specified by Midoffice, free of charge. Any delays in Midoffice’s diagnosis of Errors caused by the failure of Customer to (timely) allow Midoffice access to the Software, will not be considered as a default in the performance of Midoffice’s obligations.
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Related to Midoffice Maintenance and Support Terms

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