TECHNICAL SUPPORT AND MAINTENANCE Sample Clauses
The Technical Support and Maintenance clause outlines the obligations of a service provider to offer ongoing assistance and upkeep for a product or service. Typically, this clause details the types of support available, such as help desk access, troubleshooting, software updates, and scheduled maintenance, and may specify response times or service levels. Its core function is to ensure that users receive reliable help and that the product remains functional and up-to-date, thereby minimizing downtime and addressing technical issues efficiently.
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TECHNICAL SUPPORT AND MAINTENANCE. Our Technical Support and Maintenance Terms and Conditions apply and are incorporated herein if You have purchased Support. After the Support Period or service subscription period specified in a Grant Letter has expired, Your entitlement to Support ends. We may change the Support offered at any time, with such change to become effective as of the commencement of any Support renewal period.
TECHNICAL SUPPORT AND MAINTENANCE. Licensee may elect the technical support and maintenance (―Maintenance‖) set forth in the Contract by giving written notice to the Contractor any time during the Contract term. Maintenance shall include, at a minimum,
TECHNICAL SUPPORT AND MAINTENANCE. If technical support and maintenance is required by the Contract, Contractor will use commercially reasonable efforts to respond to the Eligible User in a reasonable time, and in all events, in accordance with the specific timeframes detailed in the Contract, when the Eligible User makes technical support or maintenance requests.
TECHNICAL SUPPORT AND MAINTENANCE. If technical support and maintenance is a part of the Goods that Contractor provides under the Contract, Contractor will use commercially reasonable efforts to respond to the Department in a reasonable time when the Department makes technical support or maintenance requests regarding the Goods.
TECHNICAL SUPPORT AND MAINTENANCE. If technical support and maintenance is a part of the Goods or Custom Deliverables that Contractor provides under this Contract, Contractor will use commercially reasonable efforts to respond to DTS in a reasonable time when DTS makes technical support or maintenance requests regarding the Goods or Custom Deliverables.
TECHNICAL SUPPORT AND MAINTENANCE. If technical support and maintenance is a part of the Goods that Subrecipient provides under the Contract, Subrecipient will use commercially reasonable efforts to respond to the Department in a reasonable time when the Department makes technical support or maintenance requests regarding the Goods.
TECHNICAL SUPPORT AND MAINTENANCE. The Technical Support and Maintenance Terms and Conditions, which are incorporated by reference, apply if Company has purchased Support. After the Support Period or service subscription period specified in a Grant Letter has expired, Company has no further rights to receive any Support including Upgrades, Updates and telephone Support. McAfee may change the Support offered at any time, effective as of the commencement of any Support renewal period.
TECHNICAL SUPPORT AND MAINTENANCE. Except as may be provided in a separate agreement between Telestream and You, if any, Telestream is under no obligation to maintain or support the Software and Telestream has no obligation to furnish you with any further assistance, technical support, documentation, software, update, upgrades, or information of any nature or kind.
TECHNICAL SUPPORT AND MAINTENANCE. Artisan Components will provide Licensee with the technical support and maintenance described in Appendix C-1 to this Product Schedule for the Licensed Product(s). Appendix C-1 is added to and made a part of this Product Schedule.
TECHNICAL SUPPORT AND MAINTENANCE. Licensees may acquire support services from Contractor on an order. The Contractor shall ensure the provision of error corrections, patches, updates, revisions, fixes, upgrades, and new releases (collectively “Updates”) to Licensee at no additional charge. Help Desk assistance may be made available via toll-free or local telephone call or on-line. The Contractor is to assist the Licensee in maintaining the software so as to ensure Licensee has the ability to use the software in accordance with the software documentation, without significant functional downtime to ongoing operations during the maintenance term. The maintenance term(s) and any renewals are independent of the Contract term, but must comply with PUR 1000, Purchase Order Duration, requirements. The Licensee may discontinue maintenance at the end of any current maintenance term upon notice to the Contractor; the maintenance term will not automatically renew. If the Licensee does not initially acquire, or discontinues maintenance, the Licensee may at any later time reinstate maintenance without any penalties or other charges, by paying the Contractor the amount, if any, required in order to bring the software up to the current software version. Chapter 215, Florida Statutes prohibits State agencies from paying for any software licenses, maintenance and services not received. Therefore, the State will not pay a reinstatement fee if during the time of maintenance lapse no software updates, bug fixes or patches were provided for that software to other customers.