Engagement Processes. Do staff have explicit processes for engaging the children, youth and families who are referred for care, and accurately determining their strengths, needs, and goals? Explain. The engagement process begins at the TDM whenever placement into the RBS RCL- 14 treatment program is considered. The Xxxxxx Client Service Coordinator (CSC) and Family Clinician would be invited to the TDM to provide information about RBS. Immediately following a TDM in which RBS is recommended, the Xxxxxx CSC and Family Clinician will begin building relationships with the youth and family through the interview process in the RBS Enrollment Meeting; the case mining process is initiated to gather historical, family, clinical, education, medical and other relevant information about the youth. The Xxxxxx CSC and Family Clinician develop a safety plan with the assistance of the youth and family members based on historical safety issues that will be used to guide responses to emergency situations in which the child‟s safety is at risk. The youth‟s connection map is created to depict their possible family / community connections and is the basis for work conducted by the Family Clinician for family engagement and finding. Case mining continues as the IPC reviews the youth‟s case to determine if they will grant the youth RCL-14 certification. Upon certification by IPC, Xxxxxx coordinates and facilitates the initial Care Coordination Team meeting during which the team begins development of the RBS plan of care. This is a strength-based, needs-driven plan with a targeted focus on helping the youth and family achieve and maintain the goals that are most important to them. When a RCL 14 bed is available for RBS residential treatment the youth is brought to a RBS Xxxxxx group home. The first week at a group home is often very difficult. Xxxxxx wants to welcome all new youth as warmly and respectfully as possible. The welcoming of the new youth will be an all-house effort and will include, but not be limited to: o A room that is ready, clean and welcoming o A pleasant meal planned (if possible the new youth should choose the meal). o Welcoming gifts – hygiene supplies, posters, magazines, and games. 10 Reference the ‘Service Criteria’ section of the ‘Framework’ document o A house buddy (peer) will be assigned to the youth to help teach the house rules, spend time hanging out, and help with chores. o A copy of the house program is provided. Xxxxxx staff will be trained in Risking Connections, a ...
Engagement Processes. Do staff have explicit processes for engaging the children, youth and families who are referred for care, and accurately determining their strengths, needs, and goals? Explain. Every enrolled child and her or his family will be greeted with respect and attention and encouragement by the staff in the Los Angeles Open Doors Demonstration Project, from enrollment to graduation. During the engagement phase, immediate needs will be identified and addressed by the CFT, the bridging staff and the facility staff in a Safety Plan (part of the plan of care) to insure safety and stability. At the same time, for youth disconnected from their families, a Family Finder will begin to develop a family reconnection plan within the plan of care in conjunction with the CFT. This is a strength-based, needs-driven plan with a targeted focus on helping the child and family achieve and maintain the goals that are most important to them. Key to the effective use of the CFT process is the recognition that persistent behaviors that appear challenging and dangerous are usually driven by critical unmet needs, and that the development of effective alternatives requires not only understanding the underlying nature of those needs, but also identifying core individual strengths of the child and family members. This prevents the usual labeling of children and families as “resistant”, “damaged,” or “not ready.” 21 Reference the „Service Criteria‟ section of the „Framework‟ document
