END USER CURRICULUM Sample Clauses

END USER CURRICULUM. Davox Corporation provides training for Call Center Supervisors, Management, Systems Administrators and Designer/Developers. There is a standard curriculum for each functional group. Optional courses are available to each group, depending on individual roles and responsibilities within the organization, or product features that have been purchased. SUPERVISOR TRAINING PATH Supervisors are call center managers or team leaders responsible for using the features of the Unison system to assign agents to calling campaigns and checking system status to ensure that agents are being utilized at maximum efficiency. They exercise strategic corporate decisions, and provide tactical vision for day-to-day operations of the call center. They may also be required to generate and evaluate reports. STANDARD DAVOX COURSES - Unison Supervisor Training, Advanced Unison Supervisor OPTIONAL DAVOX COURSES - Call Center Management MANAGEMENT TRAINING PATH Call Center Managers are individuals responsible for determining the most effective strategy for call center operations, managing the interaction of technology, staff and customers, and measuring call center performance against business objectives. In addition, they may be required to use Unison reports to track and increase productivity. STANDARD DAVOX COURSES - Call Center Management OPTIONAL DAVOX COURSES - Unison Overview or Unison Supervisor Training, Advanced Unison Supervisor SYSTEMS ADMINISTRATOR TRAINING PATH Individuals responsible for supporting and troubleshooting the Unison system. Duties may include the responsibility for installation and verification of configurations, uploads/downloads, and communication between all hardware devices. STANDARD DAVOX COURSES - Unison Overview, Unison Architecture, Physical Layer -45- OPTIONAL DAVOX COURSES - Unison Supervisor Training, Application Development Tools, Power Script DESIGNER/DEVELOPER TRAINING PATH Davox offers both standard and customized Unison applications and GUI interfaces. Designers/Developers have a range of responsibilities depending on the organization. We accommodate both tracks. These individuals are responsible for basic or advanced design and development of applications, scripts, reports, or graphical user interfaces. Developers should have a basic knowledge of file structures, download/upload transfer methods, and general concepts of a predictive dialer. In addition, they should be developers of Windows applications. TRACK I - Designer STANDARD DAVOX COUR...
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Related to END USER CURRICULUM

  • End Users LICENSEE agrees to require all direct recipients of Licensed Products to whom Licensed Products are sold, leased, or otherwise disposed of by LICENSEE or its sublicensees, to look only to LICENSEE and not to LICENSOR or its affiliates for any claims, warranties, or liability relating to such Licensed Products. LICENSEE agrees to take all steps to reasonably assure itself that Licensed Products sold, leased or otherwise disposed of by or for LICENSEE is being used for permitted purposes only.

  • Support Services Other than the assistance provided in the Information, the BNPP Entities do not offer any support services in connection with the Software.

  • Hosting Services GSI shall load the Web site onto server(s) that are connected to the Internet and readily accessible via the Web through use of the Domain Names. GSI shall ensure that the Web site is functional and ready to process transactions in a reasonably efficient manner.

  • Product Testing Upon request, Customer shall provide Operator a laboratory report for each Product delivery by Customer or Customer’s supplier. Operator will not be obligated to receive Contaminated Product for throughput through the Pipelines, nor will Operator be obligated to accept Product that fails to meet the applicable quality specifications for the Berths under the BAUTA and any Terminal Service Orders issued thereunder.

  • TECHNICAL SUPPORT SERVICES 2.1 The technical support services (the "Services"): Party A agrees to provide to Party B the relevant services requested by Party B, which are specified in Exhibit 1 attached hereto ("Exhibit 1").

  • Programming Seller shall not make any material changes in the broadcast hours or in the percentages of types of programming broadcast by the Station, or make any other material change in the Station's programming policies, except such changes as in the good faith judgment of the Seller are required by the public interest.

  • Designated Configuration; Trained Personnel State Street and the Fund shall be responsible for supplying, installing and maintaining the Designated Configuration at the Designated Locations. State Street and the Fund agree that each will engage or retain the services of trained personnel to enable both parties to perform their respective obligations under this Addendum. State Street agrees to use commercially reasonable efforts to maintain the System so that it remains serviceable, provided, however, that State Street does not guarantee or assure uninterrupted remote access use of the System.

  • Manufacturing Services Jabil will manufacture the Product in accordance with the Specifications and any applicable Build Schedules. Jabil will reply to each proposed Build Schedule that is submitted in accordance with the terms of this Agreement by notifying Company of its acceptance or rejection within three (3) business days of receipt of any proposed Build Schedule. In the event of Jabil’s rejection of a proposed Build Schedule, Jabil’s notice of rejection will specify the basis for such rejection. When requested by Company, and subject to appropriate fee and cost adjustments, Jabil will provide Additional Services for existing or future Product manufactured by Jabil. Company shall be solely responsible for the sufficiency and adequacy of the Specifications [***].

  • Licensed Software Section 3.17(f).......................................27

  • Training Services Fiserv shall provide training, training aids, user manuals, and other documentation for Client's use as Fiserv finds necessary to enable Client personnel to become familiar with Fiserv Services. If requested by Client, classroom training in the use and operation of Fiserv Services will be provided at a training facility designated by Fiserv. All such training aids and manuals remain Fiserv's property.

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