Consumer Grievance Procedures. The Service Provider must develop, make available to applicants and consumers, and follow written procedures through which grievances about the operation of the service, including denial of the service, are to be handled. The procedures shall provide applicants and consumers with a progressive grievance process to include an informal hearing before the Service Provider’s representatives, and a review by A3SSA if required to resolve the dispute. The Service Provider shall provide a copy of such written procedures to A3SSA before providing services pursuant to this Contract, and shall provide any updated versions of such procedures to A3SSA within five (5) business days of the amended procedures going into effect.
Consumer Grievance Procedures. The PROVIDER agrees to establish policies and procedures that fully comply with the PAYOR’s Consumer Grievance and Appeals Policy and Procedure, Recipient Rights Policies and Procedures, and Incident/Sentinel Event Policies and Procedures, which are in accordance with MDHHS requirements. These policies and procedures are detailed in the PAYOR’s Provider Manual, located on the PAYOR’s website. The PAYOR agrees to distribute regular updates to the manual located on their website, as needed, and PROVIDER agrees to maintain the Manual with updates provided by the PAYOR.
Consumer Grievance Procedures. 20.1. The PROVIDER agrees to establish policies and procedures that fully comply with the PAYOR’s Consumer Grievance and Appeals Policy and Procedure, Recipient Rights Policies and Procedures, and Incident/Sentinel Event Policies and Procedures, which are in accordance with MDHHS requirements.
Consumer Grievance Procedures a. The PROVIDER agrees to fully comply with the PAYOR’s CONSUMER Grievance and Appeals Policy and Procedure, Recipient Rights Policies and Procedures, and Incident/Sentinel Event reporting, Policies and Procedures.
