SLA Services definition

SLA Services means the SLA services provided by EVS under this SLA depending on the SLA Service Level chosen by the Customer.
Sample 1
SLA Services means those Services to be provided by TEGRIT pursuant to the Service Level Agreement or any successor agreement.
Sample 1
SLA Services means the SLA services relating to SaaS, provided by EVS under this SLA.
Sample 1

Examples of SLA Services in a sentence

  • The following definitions provide additional content regarding the Firm’s SLA Services.

  • EVS does not warrant any SLA Services required through other channels.

  • Bidder must have expertise in Providing Service Level Agreement (SLA) Services to Data Center which include Hardware Maintenance, HVAC Maintenance, Power Equipment and Network Equipment Maintenance.

  • In the event of an Incident, and upon reporting of such Incident, EVS will use its commercially reasonable efforts to provide the SLA Services that are available under the applicable SLA Service Level according to the procedure and within the response time set forth hereunder it being understood that the conditions for SLA services provision listed below shall be met at all time.

  • SLA Services (Appendix A) Service Standard Frequency of Reporting Product Services 1 Application development Applications operating as required M 2 Card Embossing & Issuance Issue new and replacement cards within the greater of (i) 4 business days or (ii) the number of business days specified in the client contract of embossing tape output M 3 Collections A telephone call will be attempted on at least 85% of the collection accounts that are downloaded daily into the dialer categories.

  • Modify service provision terms in SLA Services are added to the service agreements with their default terms of provision: calendars, response, and resolution deadlines.

  • The Provider shall provide the Maintenance Services to the Customer during the Term but shall have no obligation to do so unless explicitly defined in the Service Level Agreement (Maintenance SLA), Services Order Form, Signed Quote or Contract.

  • The fees to be paid by the Customer (the “SLA Fees”) are proposed by EVS on basis of a SLA Services period of 5 years as from of delivery of the related Equipment.

  • Incident case/tracking (by priority) For each request by Customer for SLA Services, EVS will identify each discrete problem relating to a reported Incident with a unique “Case Number” for tracking purposes.

  • EVS reserves the right to propose increased SLA Fees should SLA Services be required for an effective SLA Services period of less than 5 years.


More Definitions of SLA Services

SLA Services means the service provided by Broadpeak in relation to the System or part thereof according to the terms set forth hereunder and in particular in section 6.12.1.
Sample 1

Related to SLA Services

  • Beta Services means Xxxxxx services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description.

  • Extra Services means those services set forth in Schedule “B” that are requested by the Municipality for itself or on behalf of its citizens and provided by the Company in accordance with paragraph 7 of this Agreement;

  • BPO Services means Provider’s business process outsourcing services described in the applicable Solution Exhibit, whereby Provider assumes responsibility for Customers’ business processes.

  • Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • IT Services any services relating to the IT Systems or to any other aspect of the Company's or any of the Subsidiaries' data processing or data transfer requirements, including facilities management, bureau services, hardware maintenance, software development or support, consultancy, source code deposit, recovery and network services;

  • Internet Services means the Services provided to you by us using broadband technology to enable you to gain access to the Internet and certain other Services whether by a personal computer, television or other device;

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Data Services The Customer will receive a discount equal to 25% for the following Data Services: Access: Standard VBS2 Guide local loop charges for DS-1 Access and DS-3 Access Service.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Education Services means education and hostel facilities for students and scholars provided by -

  • Special Services means all forms of services pertaining

  • Hospice services means palliative and supportive care and other services provided by an interdisciplinary team under the direction of an identifiable hospice administration to terminally ill hospice patients and their families to meet the physical, nutritional, emotional, social, spiritual, and special needs experienced during the final stages of illness, dying, and bereavement, as defined in Minnesota Statutes, § 144A.75, subd. 8, and includes the set of services as determined by the Medicare program under §1861(dd) of the Social Security Act and defined in 42 CFR § 418.3.

  • Voice Services means the telecommunications services to be provided to you under Part A and as specified in your Application.

  • Broadband Services means Verizon's Fios or DSL-based Internet services (whichever applies). Verizon's DSL-based Internet service is also known as "High Speed Internet" ("HSI").

  • Pharmacy services means the practice of pharmacy as defined in chapter 18.64 RCW and includes any drugs or devices as defined in chapter 18.64 RCW.

  • Respite services means a temporary period of relief and support for individuals and their families provided in a variety of settings. The intent is to provide a safe environment with staff assistance for individuals who lack an adequate support system to address current issues related to a disability. Respite may be provided for a defined period of time; respite is either planned or provided in response to a crisis.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Homemaker services means the professionally directed or supervised simple household maintenance or management services provided by trained homemakers or individuals to families in their own homes.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Basic Services means housekeeping services, meals, nutritious snacks, laundry, and activities.

  • Wireless services means any services, provided using licensed or unlicensed spectrum, including the use of Wi-Fi, whether at a fixed location or mobile.

  • Educational Services means educational training provided to Entitled Students at a School;

  • Standard Services means the standard Services referred to in Schedule 1 (Services) of this Framework Agreement;

  • Program services means services that include all of the following provided they are pursuant to a program agreement: program needs assessment and development, job task analysis, curriculum development and revision, instruction, instructional materials and supplies, computer software and upgrades, instructional support, administrative and student services, related school to career training programs, skill or career interest assessment services and testing and contracted services.

  • Information Services means the Municipal Securities Rulemaking Board’s Electronic Municipal Market Access System; or, such other services providing information with respect to called municipal obligations as the District may specify in writing to the Paying Agent or as the Paying Agent may select.

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.