Serena® Service Manager definition

Serena® Service Manager. ("SSM"). SSM is licensed on the basis of Seats and Concurrent Users. Each SSM license may use and participate in all activities and functionality of SBM that pertain to workflow applications to which the SSM license has been granted access at runtime, including the workflow, workflow roles, transition items, sending and receiving notifications, creating reports, and creating dashboards. Each SSM license includes one SBM Connect for Sharepoint User license. You may access the Service Request Center functionality installed with SSM only to the extent You have purchased a requisite number of Serena Request Center licenses. Serena® Service Manager Content ("SSM Content"). SSM Content is licensed on the basis of Seats and Concurrent Users. Each SSM Content license allows for You to use Your existing SBM license to fully access the application content contained in the SSM solution file; otherwise, Your existing SBM users are authorized solely to submit and update tickets in the SSM application. Each SSM Content license purchased includes one SBM Connect for Sharepoint Seat license. You may access the Service Request Center functionality installed with SSM only to the extent You have purchased a requisite number of Serena Request Center licenses. Serena® Request Center ("SRC"). SRC is licensed on the basis of Seats. You may access and use the SSM functionality installed with SRC only to the extent You have purchased a requisite number of SSM licenses. Serena® Release Vault (formerly Serena® Dimensions® DeployTM). Serena Release Vault is licensed based upon Endpoints, Named Users, and Connectors. A Connector license is needed for each LPAR where Release Vault will be accessed. You are authorized to use only the following features of the Software: Version Management, Projects, Build Management, Deployment, Ant and Cruise Control Integrations, Baseline Creation, Design Parts, Request Management, the Dimensions Windows client, the Dimensions web client, the Dimensions Windows Explorer add-in, the Dimensions administration console, all agents (except z/OS and z/Linux), all APIs, web services. Serena® Release Control (formerly Serena® Application Release Management/ARM). Serena Release Control is licensed on the basis of Connectors, Endpoints and Seats. A Release Control Connector is needed for each LPAR where Release Control will be accessed. Subject to the terms of this Agreement, Serena grants You a perpetual, non-exclusive license to use and modify the Release Cont...
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Related to Serena® Service Manager

  • Service Manager has the meaning ascribed thereto in Section 2.01(c).

  • Alliance Manager has the meaning set forth in Section 3.1.

  • Airport Manager means that term as defined in section 2 of the aeronautics code of the state of Michigan, 1945 PA 327, MCL 259.2.

  • Video service provider or "provider" means a person authorized under this act to provide video service.

  • Internet Service Provider (ISP) is an Enhanced Service Provider that provides Internet Services, and is defined in paragraph 341 of the FCC’s First Report and Order in CC Docket No. 97-158.

  • Cloud Service Provider or CSP means a company or organization that offers some component of cloud computing – typically Infrastructure as a Service (IaaS), Software as a Service (SaaS) or Platform as a Service (PaaS) – to other businesses, organizations or individuals.

  • Sub-Service Provider means any person / firm / Organization / company /entity (other than the Service Provider) and it’s legal representatives, successors and permitted assigns named in the Contract as a Sub-Service Provider for a part of the Services or to whom a part of the Services has been sub-Contracted with the written prior consent of the Employer.

  • Exit Manager the person appointed by each Party pursuant to Paragraph 3.3 of this Schedule 8 (Exit Arrangements) for managing the Provider’s obligations under Schedule 8 (Exit Arrangements);

  • Region Manager means the designated DNR staff person responsible for managing the affairs of DNR in designated large geographic areas. The Region Manager may perform the duties of the Contract Manager.

  • energy service provider means a natural or legal person who delivers energy services or other energy efficiency improvement measures in a final customer’s facility or premises;

  • Company Service Provider means a Company Employee, a Company Independent Contractor or a member of the Company Board.

  • Executive manager means an individual employed by a new motor vehicle dealer in an executive capacity and who has a written employment agreement with the dealer that includes a right for the executive manager to purchase a controlling interest in the dealership at a future time or on the death or incapacity of the dealer.

  • City’s Manager means a manager who at the relevant time carries such designation from the City under, or in accordance with, ARTICLE 5;

  • Network Service Provider means an intermediary;

  • Program Manager refers to the professional management firm selected by the Owner as the Owner’s representative for the Project, and its employees and consultants.

  • Sub-Manager Any Person with which the Property Manager or the Special Servicer has entered into a Sub-Management Agreement.

  • Basic generation service provider or "provider" means a

  • BPO Services means Provider’s business process outsourcing services described in the applicable Solution Exhibit, whereby Provider assumes responsibility for Customers’ business processes.

  • Home service provider means the facilities-based carrier or reseller with which the customer contracts for the provision of mobile telecommunications services.

  • FIS means free into store delivery, which requires the Supplier to pay all costs and be responsible for all requirements associated with the supply and delivery of Goods to the Company at the delivery site described in the Order, including all costs associated with transport, insurances, licences, authorisations, duties and taxes.

  • Education service provider means an education management organization, school

  • financial service provider means a person engaged in the business of providing financial services in terms of authorisation issued or registration granted by a financial sector regulator;

  • ACS means “asset-controlling supplier” as that term is defined in the Cap and Trade Regulations.

  • ISA Manager means Investec Bank plc.

  • Case manager means a Department of Human Services or Area Agency on Aging employee who assesses the service needs of an applicant, determines eligibility, and offers service choices to the eligible individual. The case manager authorizes and implements the service plan and monitors the services delivered.

  • Non-Managing Member means any Member other than the Managing Member (except to the extent the Managing Member holds Non-Managing Member Units).