Standard Support Services definition
Examples of Standard Support Services in a sentence
If Customer has Standard Support Services, Box will use commercially reasonable efforts to meet the following target Response Times during the hours/days, as outlined below.
If Customer has Standard Support Services, Box will use commercially reasonable efforts to meet an Uptime Percentage of at least 99.9%.
During normal business hours, support for Severity 1 Error and Severity 2 Error Support Requests following the guidelines specified in the relevant Standard Support Services and Premium Support Services sections.
Darktrace’s Support Services are further described in the Support Services Data Sheet, which details Darktrace’s Standard Support Services and Support Service Options, and their respective eligibility requirements, service limitations and Customer responsibilities.
If Customer has not purchased Business Services or one of the Enhanced Support Services, then Standard Support Services will be provided.