Customer Service Policy definition

Customer Service Policy means the document developed by a rate-regulated gas distributor in accordance with chapter 8 of this Rule that describes the customer service-related standards and practices applicable to its residential customers;
Sample 1Sample 2Sample 3
Customer Service Policy means the Operator’s policy for customer care as required under Schedule 13 (Customer Care) as may be amended from time to time in accordance with this Agreement.
Sample 1Sample 2
Customer Service Policy means the Operator’s policy for customer service as required under Schedule 28 (Customer Service) as may be amended from time to time in accordance with this Contract.
Sample 1

Examples of Customer Service Policy in a sentence

  • For additional information, refer to Utility Regulations, Part D, Customer Service Policy.

  • To provide the best customer service to both internal and external customers in accordance with Council’s Customer Service Policy and Customer Service Charter, in particular: - Reply to email requests within 4 business days - Return telephone calls by next business day - Reply to written correspondence within 10 business days - Ensuring that the public image of the Council as a service provider is always maintained in the highest integrity.

  • Accessibility for Ontarians with Disabilities Act, 2005 – The successful contractor must be in compliance with the Township of Southgate Accessible Customer Service Policy under the AODA, 2005 and provide proof that training requirements have been met.

  • For RBC Centre’s Accessible Customer Service Policy visit www.rbccentre.ca.Listed below are the barrier-free entrances to the RBC Centre:Main doors West lobbyAll PATH entrances ADDRESS Building AddressRBC Centre155 Wellington Street West Toronto, ON M5V 3H6Tenant Mailing AddressesThe Tenant Relations Department allocates all tenants a post office box number.

  • Complaints regarding this Policy or its application can be made to the Customer Service team on 8563 8444 or barossa@barossa.sa.gov.au at first instance, who will refer you to the most appropriate officer according to Council’s Customer Service Policy (see clause 8.1 above for availability).

  • On March 4, 2021, SCPA’s Board of Directors extended the protections under Customer Service Policy A.6a - 2020 COVID-19 Emergency Consumer Protection Policy until June 30, 2021 to match PG&E’s Emergency Consumer Protection Plan.

  • Promote a professional and positive image of Council in accordance with Council’s Customer Service Policy.

  • Service will be furnished under the District’s Customer Service Policy and special conditions as provided in contracts for service under this schedule.2. In the case of equipment having abnormally low annual capacity factors or unusual operating characteristics, special minimum charges may be established by the District.

  • Accessibility for Ontarians with Disabilities Act, 2005 – The successful contractor must follow the Township of Southgate Accessible Customer Service Policy under the AODA, 2005 and provide proof that training requirements have been met.

  • Changes, if any, with regard to the deposit schemes and other related services shall also be communicated upfront and shall be prominently displayed as mentioned in the Code of Commitment to Customers/ Customer Service Policy.

Related to Customer Service Policy

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer/s for the purpose of this Offer shall mean a person who holds a valid ICICI Bank VISA/MASTER Credit card issued by ICICI Bank and who has received communication from ICICI Bank with respect to the Offer.

  • Customer Service Representative means a person that provides an insurance service and insurance product information:

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Customer Software means software which is owned by or licensed to the Customer, including software which is or will be used by the Supplier for the purposes of providing the Goods and/or Services but excluding the Supplier Software;

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Customer or through the use of third-party services.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Account Information Service Provider means a payment service provider pursuing business activities as referred to in point (8) of Annex I;

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Customer Account Information means personally identifiable information including Personal Data and Consumption Data. Customer Account Information also includes information received by the Company from the customer for purposes of participating in regulated utility programs, including, but not limited to bill pay assistance, shutoff protection, renewable energy, demand-side management, load management, or energy efficiency.

  • Provider Service means a Provider’s hosted online services (if any) as described in the Solution Exhibit which is provided by Provider to Customers located in the Territory through remote access via the Internet as part of the BPO Service. A Provider Platform Application shall be considered a Provider Service.

  • Service Description means pre-defined descriptions of services found at http://www.sap.com/servicedescriptions current as of the effective date of the Order Form which in conjunction with a Scope Document (if any) defines the Services to be provided and becomes part of the Order Form.

  • Homemaker services means the professionally directed or supervised simple household maintenance or management services provided by trained homemakers or individuals to families in their own homes.

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.

  • Customer Proprietary Network Information (“CPNI”) is as defined in the Act.

  • Customer Agreement means a written agreement entered into between Provider and any Customer pursuant to which a Customer orders BPO Services from Provider.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Internet Service Provider (ISP) means an Enhanced Service Provider (ESP) that provides Internet Services.

  • Customer Account means an account carried by a Participant on behalf of a Customer.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.