Contact Center Services definition

Contact Center Services means the following core Intermedia Contact Center services: ACD (e.g., call routing and voice queuing), Interactive Voice Response (“IVR”), Contact Center Agent Application (“CCA”) and SIP Trunking for Contact Center.
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Contact Center Services refers to and means any and all services offered and provided by Franchisor and/or required by Franchisor in connection with Franchisor’s management and operation of Contact Center. Franchisor, in Franchisor’s Reasonable Business Judgement and at Franchisor’s discretion shall
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Contact Center Services means the inbound and outbound media routing, queuing, and distribution and related services, applications, and product integrations, together referred to as Contact Center.
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Examples of Contact Center Services in a sentence

  • Expedia & PeopleSupport Contact Center Services Agreement Confidential material redacted and filed separately with the Commission.

  • Developing and delivering training in quality management and workforce management to supervisors and system administrators that exceeds the training requirements for services provided with Category 27 Standard Contact Center Services.

  • This Category 27 IFB C4DNCS19 (IFB) provides the State’s solicitation for best value solutions for Standard Contact Center Services.

  • YesThe bidder shall indicate geographic service areas where Standard Contact Center Services are available.

  • Technical Requirements versus SLA Objectives‌Section 27.2 (Contact Center Services) defines the technical requirements for each service.

  • State Agency Contact Center Services order limits: The following order limit applies to services offered by Carousel Industries contract for Categories 27 and 28.

  • Contact Center Services (operations and reporting)50.7.4 Functional RequirementsThis section of the RFP outlines the narrative descriptions of each of the business functional areas identified in Attachment G – MEMS Functional Requirements.

  • Call recordings made as part of the Contact Center Services are available for a rolling thirty (30) day period.

  • This prompted a visit to the regional office post clearance auditors located in the same building to find out what functions they perform.

  • In October 2019, she was offered a position as Director of Contact Center Services with Indiana 211 Partnership, Inc., which made her responsible for center operations at both the Indianapolis and the Fort Wayne call centers.


More Definitions of Contact Center Services

Contact Center Services shall have the meaning set forth in Exhibit A.3 (Voice Communications FSA).
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Contact Center Services means call routing/script, IVR changes, recording, playback issues, agent access issues, dialer, call queue issues, API integration issues, vendor co- ordination for product issues. Effective October 1, 2022, the following schedules to the Infra Agreement are amended in their entirety and replaced with the attached schedules: Xxxxxxxx 0X (End User Services), dated as of October 1, 2022, as appended hereto as Exhibit 1 hereto, Schedule 3 (Pricing and Invoicing), dated as of October 1, 2022, as appended hereto as Exhibit 2 hereto. Appendix 3-A (Pricing Matrix), dated as of October 1, 2022, as appended hereto as Exhibit 3 hereto. Schedule 10 (Approved Service Delivery Locations), dated as of October 1, 2022, as appended hereto as Exhibit 4 hereto. Schedule 6A (SLA Matrix), dated as of October 1, 2022, as appended hereto as Exhibit 5 hereto. 1. Support Scope changes: The Parties agree to amend Appendix2A, Appendix 2B to include the new services or change existing services for Infrastructure Support set forth in below section
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Related to Contact Center Services

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Passenger Services means the Franchisee's railway passenger services as specified in any Timetable and/or Plan of the Day including those railway passenger services which the Franchisee may delegate or subcontract or otherwise secure through any other person from time to time in accordance with the Franchise Agreement;

  • BPO Services means Provider’s business process outsourcing services described in the applicable Solution Exhibit, whereby Provider assumes responsibility for Customers’ business processes.

  • Hospice services means palliative and supportive care and other services provided by an interdisciplinary team under the direction of an identifiable hospice administration to terminally ill hospice patients and their families to meet the physical, nutritional, emotional, social, spiritual, and special needs experienced during the final stages of illness, dying, and bereavement, as defined in Minnesota Statutes, § 144A.75, subd. 8, and includes the set of services as determined by the Medicare program under §1861(dd) of the Social Security Act and defined in 42 CFR § 418.3.

  • Pharmacy services means the practice of pharmacy as defined in chapter 18.64 RCW and includes any drugs or devices as defined in chapter 18.64 RCW.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.

  • Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • water services means water supply services and sanitation services;

  • Voice Services means the telecommunications services to be provided to you under Part A and as specified in your Application.

  • Cemetery services means cremations, grave openings and closings, and installation of grave memorials.

  • Beta Services means Xxxxxx services or functionality that may be made available to Customer to try at its option at no additional charge which is clearly designated as beta, pilot, limited release, developer preview, non-production, evaluation, or by a similar description.

  • Internet Services means the Services provided to you by us using broadband technology to enable you to gain access to the Internet and certain other Services whether by a personal computer, television or other device;

  • Information Services means the Municipal Securities Rulemaking Board’s Electronic Municipal Market Access System; or, such other services providing information with respect to called municipal obligations as the District may specify in writing to the Paying Agent or as the Paying Agent may select.

  • Homemaker services means the professionally directed or supervised simple household maintenance or management services provided by trained homemakers or individuals to families in their own homes.

  • Legal Services means services of a legal or financial nature and includes any part of such services, and for the avoidance of doubt, includes (without limitation):-

  • Special Services means all forms of services pertaining

  • Education Services means education and hostel facilities for students and scholars provided by -

  • Network Services means the equipment, software, and services necessary to transmit voice, data, or video.

  • Satellite services means communications capabilities that utilize an on-orbit satellite for transmitting the signal from one location to another.

  • Telecommunication Services means the offering of Telecommunications for a fee directly to the public, or to such classes of users as to be effectively available directly to the public, regardless of the facilities used.

  • Storage Services means any Services which offer you storage capacity on the network for storage of content which you access from us.

  • Wireless services means any services, provided using licensed or unlicensed spectrum, including the use of Wi-Fi, whether at a fixed location or mobile.

  • energy service provider means a natural or legal person who delivers energy services or other energy efficiency improvement measures in a final customer’s facility or premises;

  • Communication Services means aeronautical fixed and mobile services to enable ground-to-ground, air-to-ground and air-to-air communications for ATC purposes;

  • Data Services The Customer will receive a discount equal to 25% for the following Data Services: Access: Standard VBS2 Guide local loop charges for DS-1 Access and DS-3 Access Service.