RESPONSE TIME AND TROUBLE REPORTING Sample Clauses

RESPONSE TIME AND TROUBLE REPORTING. The CONTRACTOR shall provide a centralized trouble reporting and maintenance system that is manned 24 hours a day, seven days a week. Upon notification via the web or by phone, the CONTRACTOR will respond within two (2) hours and repair the services provided hereunder within four (4) hours of notification. A verbal report of trouble clearance will be furnished to the State employee who reported the trouble within one (1) hour of trouble clearance. A copy of the written trouble ticket will also be provided to OIR, upon requested. The report should provide notice that a correction of the problem has occurred. If correction has not occurred within four (4) hours, a report will be provided showing the plan to correct the problem including a projected correction time. The centralized trouble reporting center should provide notification to OIR's Network Control Center immediately after any occurrence of a service affecting network failure condition when OIR has not previously reported such failure. For trouble isolation involving multiple interfaces between the IXC and LEC equipment where no particular fault can be determined to be a specific vendor issue prior to repair, the CONTRACTOR shall resolve the problem without charges to the State.
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RESPONSE TIME AND TROUBLE REPORTING. HTC will maintain a centralized trouble reporting system during the term of this Agreement. Troubles will be identified by either system alarms at Network Control or Customer contact. Customer will initiate contact by calling (000) 000-0000. Upon notice of a trouble, HTC will contact Customer within two (2) hours, except in situations involving “Force Majeure Conditions.” Outages involving “Force Majeure Conditions” will be repaired as soon as possible.
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Related to RESPONSE TIME AND TROUBLE REPORTING

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  • Disclosure Requirement In connection with an Assumption of an assumable Mortgage Loan, the Servicer shall make all disclosures required by applicable law.

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  • Substance Abuse Testing The Parties agree that it is in the best interest of all concerned to promote a safe working environment. The Union has no objection to pre-employment substance abuse testing when required by the Employer and further, the Union has no objection to voluntary substance abuse testing to qualify for employment on projects when required by a project owner. The cost and scheduling of such testing shall be paid for and arranged by the Employer. The Union agrees to reimburse the Employer for any failed pre-access Alcohol and Drug test costs.

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