Requesting Support. 3.1 All requests for Support from the Customer must be made via telephone on 0000 000 0000 or e-mail to xxxxxxx@XX-X.xxx.xx.
Requesting Support. Any and all Client end-users are authorized to request service using the processes and provisions detailed within this Agreement unless otherwise noted herein.
Requesting Support. 3.1 All requests for Support from the Customer must be made via e-mail to our centralised support logging system via xxxxxxx@x000xxxxx.xx.xx
Requesting Support. To receive the support defined in this document, requestors must do one of the following: o Self-serve support via the IT Knowledgebase at xxxxx://xxx.xxxxxx.xx/itsupport o Submit a web form to request equipment & software installation on the IT Support site o Contact the IT Services Service Desk for any IT related issues (incidents) at 000-000-0000 o Visit the ITS Walk-in Service Desk ▪ Downtown campus locations: o 000 Xxxxxxxxxx Xxxx, Room 285 o McLennan Library, 0000 XxXxxxxx Xx., Main Floor near front counter ▪ Xxxxxxxxx campus location: Xxxxxxxxx Xxxxxxx Building, Room MS2-025 • When making the help request, include the following: o Clearly identify yourself (or whom the request is about) ▪ Main contact, Phone #, Building/Room #. o Clearly define the problem o The exact text of any error message o Who is experiencing the problem o On what computer o How it impacts the person's work 8 Support Tickets • New help requests will be recorded as Support Tickets in the ITS ticketing system. • Support Tickets remain open until the request is completed, or incident resolved. • The ITS Service Desk will provide regular status updates throughout the ticket life cycle. • Customers can check on the status of a Support Ticket by calling the ITS Service Desk during its open hours.
Requesting Support. 2.1 All requests for Support from the Customer must be made via the xxxx://xxxxxx.xxxxxx.xxx/ portal. Links for the GRi Kayako support platform may also be located on the GRi homepage (xxx.xxxxxx.xxx) and the online store (xxxx://xxxxx.xxxxxx.xxx).
Requesting Support. An employee of the CUSTOMER that requires assistance must contact the Helpdesk by calling +00(0)00 000 0000 during support hours or by sending an email to xxxxxxx@xxxxxxxxxxxxxxxx.xxx. The Helpdesk will log and track every call and make information about each call readily available for the CUSTOMER in the monthly report. If the CUSTOMER wishes to escalate calls logged with the Helpdesk, the following person(s) should be contacted in the following order:
Requesting Support. The ‘Client’ is expected to test fully all billing scenarios before final invoices are sent out to customers. This especially includes testing after any change in their data that was the result of modifications the ‘service provider’ might have done following a request for support.
Requesting Support. This section describes how to make your interaction with Digi International’s Support Services team as productive and efficient as possible. Read it carefully before calling Support Services.
Requesting Support. 7.1. Client shall request support using Huron’s web-based support portal, located at xxxx://XXX.xxxxxxxxxxxxx.xxx/.
Requesting Support. Wazuh Technical Support Engineers will provide Support by remote assistance. Except in the case of Priority 1 issues, requests for Support must be made through Wazuh’s Support Portal. A Wazuh Technical Support Engineer will respond via email or phone. Priority 1 issues may be reported by phone. Priority Business Impact Critical Yes Trouble condition where a Wazuh manager is completely out of service and is causing business impact to the customer. High Yes Trouble condition where a Wazuh manager or deployed agent, is not fully functional and is causing business impact to the customer. Medium No Trouble condition where a Wazuh manager or deployed agent is not fully functional but is not causing business impact to the customer. Low No Any condition or request for assistance that is not causing business impact to the customer. This priority is also used for information exchange and feature request.
