Program Delivery and Support Clause Samples
Program Delivery and Support. 2tor shall provide consulting assistance for USC’s development of the instructional content of the Program, and for its efforts to hire, train and support its faculty who deliver such instruction. 2tor shall propose service levels to govern its support for Program students and faculty, subject to written approval by USC, which may be revised periodically in writing upon mutual agreement by USC and 2tor. Service level agreements shall include, but not be limited to, timeliness of response and user satisfaction. 2tor shall provide such services as USC may reasonably require to maintain records and communications regarding academic performance.
Program Delivery and Support. 2tor shall provide consulting assistance for USC’s development of the instructional content of the Program, and for its efforts to hire, train and support its faculty and field instructors/supervisors who deliver such instruction.
i) 2tor shall create a curriculum for USC faculty members, field instructors/supervisors, and other instructional and technical personnel, and be responsible for providing them with ongoing technical training and online support as per paragraph 1G of the Addendum.
ii) 2tor shall propose service levels to govern its support for Program students and faculty, subject to written approval by USC, which may be revised periodically in writing upon mutual agreement by USC and 2tor. Service level agreements (or “SLAs”) shall include, but not be limited to, timeliness of response and user satisfaction. USC shall notify 2tor if 2tor is in default of its SLAs, specifying any failure or default in reasonable detail and suggesting how USC would like such failure to be remedied, and 2tor shall, at its expense promptly after receipt of USC’s notice, improve its service to comply with such agreements. 2tor shall provide such services as USC may reasonably require to maintain records and communications regarding academic performance.
Program Delivery and Support. 2U shall provide consulting assistance for the School’s development of the instructional content of the Program, and for its efforts to hire, train and support its faculty who deliver such instruction, all as more fully described in Schedule 1(G). Service levels defined in Schedule 1(G) shall govern 2U’s support for Program students and faculty, such service levels to be revised periodically in writing upon mutual agreement by the School and 2U. Service level agreements shall include, but not be limited to, timeliness of response and user satisfaction. 2U shall provide such services as the School may reasonably require to maintain records and communications regarding academic performance. 2U shall provide training and technical support to School faculty and other instructional personnel with respect to the use of the technologies within the Platform. Throughout the term of this Agreement and any Term Extension(s), 2U shall support the Program with a team headed by 2U’s President for Graduate Programs and a designated Senior Vice President/General Manager of the company (“SVP/GM”). The SVP/GM shall be dedicated to the delivery and support of the Program, with his or her principal office located in Berkeley, California.