Passenger Service Agent comprises all those who perform airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatches and delivered to customers; and other duties and functions related to the foregoing as directed by management.
Passenger Service Agent. The normal duties of a Passenger Service Agent shall include:
Passenger Service Agent. The Passenger Service classification includes all those who perform work in the following position, Passenger Service Agent. Passenger Service Agent comprises all those who perform any of the following duties inform passengers about arrival/ departure of Carrier’s aircraft and surface transport, make arrangements for stopover, transfer and transit passengers and their baggage, when requested by Carrier, provide and arrange for special equipment, facilities and specially trained personnel, assist passengers when flights are interrupted, delayed or cancelled, notify the Carrier of complaints and claims made by passengers and process such claims, handle lost, found and damaged property matters, report to the Carrier any irregularities discovered in passenger and baggage handling, provide and arrange for check-in positions and service counter, check and ensure that tickets and travel documents are valid for the flight for which they are presented, weigh and/or measure checked and/or cabin baggage and record figures, determine and handle excess baggage, effect conveyance of checked baggage to the baggage sorting area, collect airport and/or any other service charges from departing passengers, carry out the Carrier’s seat allocation or selection system and issue boarding passes, handle denied boarding process, direct passengers through controls to departure gate, at the gate, perform duties and functions related to the foregoing, including upgrades and downgrades, handling of stand-by list, and reconciliation of passenger numbers with aircraft documents prior to departure, perform opening/closing aircraft passenger doors and direct passengers from aircraft through controls. All PSA’s must be able to meet ATS and other contract carrier requirements as specified.
Passenger Service Agent. Comprises all those who perform airline passenger service functions including: making reservations; preparation and issuance of tickets and itineraries; computation of fares; issuance of refunds; checking baggage; collection of all applicable fees as mandated by specific airlines; providing passengers with general travel information; meeting aircraft at gate or loading area; performing duties at boarding gates when enplaning and deplaning passengers; making public announcements; dealing with irregular operations; work kiosk responsibilities; operating jet bridges; performing aircraft security searches; communicate with all applicable parties; will assist in any corporate mentoring programs (for example ACE Program) checking passenger ticket for validity and lifting appropriate coupon; completing all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage; determining flight close-out time; preparing, completing, and checking various flight forms for accuracy; invalidating tickets; completing post-departure procedures; performing lost and found activities; initiating tracing procedures for lost passenger articles; keeping owner informed of progress of search and returning found articles to customer; processing claims for damaged or lost baggage and personal articles; making on-the-spot settlement of minor claims; forwarding reports on larger claims to proper Company personnel; preparing and maintaining required records and reports of lost and found articles; and any other specific airline duties mandated under our contract. Meeting all regulatory requirements. Will continue to provide OJT training as needed.
