Moderate Problem Sample Clauses
Moderate Problem. There is a loss of a function or resource that does not ---------------- seriously affect the user's operations or schedules. Any problem which was originally reported as Critical or Serious, but has been temporarily solved with a Work-Around, shall be reduced in severity to Moderate, only if the customer and Distributor mutually concur.
Moderate Problem. An issue with a Service which has widespread impact to end-users but which (a) is not making the Service unusable for a large percentage of queries or operations, and (b) is not an SLA violation which causes more than [*]% of queries to exceed the Critical Threshold. Once a Moderate Problem has been outstanding for more than [*], either party may, using their judgement, upgrade the issue to a Severe Problem.
Moderate Problem. Response Times. When Microsoft is made aware of an issue by Conduit, it will respond to Conduit within the time indicated in the Initial Response Target time column, and provide status updates according to, and will use all commercially reasonable efforts to resolve the Minor Problem, Moderate Problem, Severe Problem or Catastrophic Problem as rapidly as possible and within the targeted time frames set forth in the following table: Priority Description Initial Response Target Status Updates Target for Problem Resolution Catastrophic Problem 5 minutes Continuous communications Continuous effort until Problem Resolution is implemented Severe Problem 10 minutes Every 15 minutes 30 minutes Moderate Problem 30 minutes Every 60 minutes 2 hours Minor Problem 1 hour To be determined based upon the problem/request To be determined based upon the problem/ request
Moderate Problem. An issue with a Service which has widespread impact to End Users but which is not making the Service unusable for a large percentage of Queries or operations. Once a Moderate Problem has been outstanding for more than four hours, either party may, using reasonable judgment, upgrade the issue to a Severe Problem.
Moderate Problem. An issue with a Service and/or Additional Service which has widespread impact to end-users, advertisers, or publishers or causes unplanned delays in important reports such as those listed in Section 5 of this Exhibit B, but which (a) is not making the Service unusable for more than [*]% of Calls in one or more of the America, AsiaPac or EMEA regions percentage of Calls or operations, and (b) is not an SLA violation which causes more than [*]% of Calls in one or more of the America, AsiaPac or EMEA regions to exceed the Critical Threshold. Once a Moderate Problem has been outstanding for more than [*], either party may, using their judgment, upgrade the issue to a Severe Problem.